Director of Field Services
3 weeks ago
Main Job duties
Manage Regional Field Service Team Leads
- Create KPI reports and manage employee metrics to achieve overall success as measured against company objectives, including Cost Per Install, schedule availability, call-back service rates and overall customer satisfaction and report these metrics regularly to Vice President of Operations
- Ensure all regions are staffed and resourced correctly and assist VP of Ops with future planning and regional resources.
Work Scheduling:
- Create and manage work schedules while working with regional Team Leads to ensure capacity goals are met.
- Assign Technicians to specific areas to ensure efficient allocation of Technicians in each region.
- Work with other departments to ensure customer service demands are being met and using their resources to manage and escalate trouble tickets effectively within a Tech’s schedule.
Resource planning:
- Work with Team Leads to ensure adequate resourcing of team members, truck, tools in each region.
- Take feedback from Team Leads and relaying it to the VP of Operations for procedural changes or updates.
- Assist in planning new regions for the above resources and ensuring needs are meet within a given timeline.
Mentorship:
- Train and mentor Team Leads to enhance their skills and knowledge.
- Train new Teams Leads and ensure they have the proper skills to complete their tasks.
- Assist in hiring and new employee selection.
- Hold regular meetings with Team Leads and senior management and present KPI report in weekly company meetings.
Benefits
- Dynamic company culture with diverse growth opportunities.
- On the job training, learning and development fuels career and personal growth.
- Peace of mind - Fully paid health insurance coverage for you and your family.
- Time for yourself - 3 weeks Paid Time Off (PTO). 5 days sick leave
- 401k company match.
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