Director of Field Services

3 weeks ago


Daytona Beach, United States Wire3 Full time
Job DescriptionJob Description

Main Job duties

Manage Regional Field Service Team Leads

  • Create KPI reports and manage employee metrics to achieve overall success as measured against company objectives, including Cost Per Install, schedule availability, call-back service rates and overall customer satisfaction and report these metrics regularly to Vice President of Operations
  • Ensure all regions are staffed and resourced correctly and assist VP of Ops with future planning and regional resources.

Work Scheduling:

  • Create and manage work schedules while working with regional Team Leads to ensure capacity goals are met.
  • Assign Technicians to specific areas to ensure efficient allocation of Technicians in each region.
  • Work with other departments to ensure customer service demands are being met and using their resources to manage and escalate trouble tickets effectively within a Tech’s schedule.

Resource planning:

  • Work with Team Leads to ensure adequate resourcing of team members, truck, tools in each region.
  • Take feedback from Team Leads and relaying it to the VP of Operations for procedural changes or updates.
  • Assist in planning new regions for the above resources and ensuring needs are meet within a given timeline.

Mentorship:

  • Train and mentor Team Leads to enhance their skills and knowledge.
  • Train new Teams Leads and ensure they have the proper skills to complete their tasks.
  • Assist in hiring and new employee selection.
  • Hold regular meetings with Team Leads and senior management and present KPI report in weekly company meetings.


Benefits

  • Dynamic company culture with diverse growth opportunities.
  • On the job training, learning and development fuels career and personal growth.
  • Peace of mind - Fully paid health insurance coverage for you and your family.
  • Time for yourself - 3 weeks Paid Time Off (PTO). 5 days sick leave
  • 401k company match.


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