Internal Sales Project Manager I

1 month ago

East Peoria, United States J-Tec Industries, Inc Full time
Job DescriptionJob Description

Who Jtec Is


Jtec is at the forefront of new technology and growth, creating innovative solutions for an evolving material handling industry. In 2010, Jtec's flagship product was born: the CarryMore Tugger Cart System. This impressive Mother/Daughter cart tandem design would make its own reputation by reducing costs for users and improving delivery times to the lines and safety in the workplace. It continues today, in a continually evolving design, as the company's best-selling design. In 2016, Jtec's newest product line was introduced: CarryMatic Autonomous Materials Movement System, which is an electric powered system that allows for hands-free transport of materials working with AGV's and AMR's. Jtec Industries has a robust product catalog with four lines, and we are known for our expertise in cart solutions. With a commitment to quality and innovation, Jtec Industries is a trusted partner for businesses seeking to optimize their material handling processes.

Summary/Objective

The Internal Sales Project Manager is responsible for supporting all internal tasks required for each customer project submitted in the CRM/ERP. Successfully initiate, submit, and provide all of the project deliverables to the Account Manager. Support all order entry responsibilities and customer service functions.

Duties and responsibilities

  • Work closely with Account Managers and the Engineering team to coordinate sales projects.
  • Gather and review all details required for submitting a project in the CRM/ERP system with the Account Manager.
  • Enter all projects within the CRM/ERP including the creation of tasks and dates required for a successful project timeline.
  • Support all internal communication regarding each of the projects in the CRM/ERP.
  • Create all quotes out of the CRM and provide to the Account Manager for customer review.
  • Receive and manage all customer orders via email, fax or web portals.
  • Perform all required tasks for order entry in the CRM/ERP.
  • Coordinate all ERP task dates with the Chief Operating Officer (COO) for entry in the sales order.
  • Communicate all order details with the appropriate Jtec internal team.
  • Communicate the official order acknowledgment with the customer including estimated shipping dates.
  • Customer service responsibilities include open dialog with customers regarding products and services, open orders, lead times, recording details from an initial inquiry or documenting a complaint/field failure.
  • Support pricing structure for each product line.
  • Support company growth by helping our Account Managers meet or exceed revenue quota goals.
  • Maintain accurate and up-to-date customer records for significant calls and visits made, events taking place, and relationship history.
  • Stay apprised of the industry trends by contributing to social media sites i.e. X (formerly Twitter), LinkedIn, etc.
  • Protect the organization's value by keeping information confidential.
  • Serve as a key contributor to sales expansion in Mexico by providing internal support through the sales process.
  • Embrace an entrepreneurial spirit by contributing to various business needs according to demands.

Qualifications

  • Education
    • High School Diploma (or GED or High School Equivalence Certificate)
    • Bachelor's Degree in Business, Marketing or related field or equivalent of training and experience
    • 3-4 years manufacturing sales experience
  • Technology
    • Windows PC
    • Microsoft Office Suite Proficiency
    • CRM/ERP
    • Epicor, SAP, Oracle
  • Knowledge
    • CRM/ERP system knowledge required
    • Strong technical skills with a manufacturing focus
    • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
    • Mathematics - knowledge of arithmetic, basic addition, subtraction, multiplication, division
    • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
    • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services.
    • Business Acumen - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources
  • Skills
    • Strong CRM/ERP skills required
    • Reading Comprehension - Understanding written sentences and paragraphs in work related documents
    • Speaking - Talking to others to convey information effectively
    • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
    • Time Management - Managing one's own time
    • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • Writing - Communicating effectively in writing as appropriate for the needs of the audience
    • Persuasion - Persuading others to change their minds or behavior
    • Service Orientation - Actively looking for ways to help people
    • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making

Working conditions

  • Sounds, Noise - Job requires occasional exposure to noises that may be distracting or uncomfortable
  • Wear Common Protective or Safety Equipment: Job requires occasional use of the required personal protective equipment to engage with production departments
  • Duration of Typical Work Week - often greater than 40 hours/week.

Physical requirements

  • Must be able to move about the assigned area
  • Job involves working from a seated position for long periods, 6-8 hours daily

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