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VDOT Business Analyst 4
1 month ago
assess, control and track RFCs. Assist with Supporting the CM Tool and monitoring the Configuration Management process.
Max vendor rate is $$$/hr.
Process Normal, Standard, Emergency, RFCs by working with ITD Developers, DBAs/SE, Managers and executives regarding Change Management process. Monitoring the End to End CM process to assess, control and track RFCs. Provide user support to Change Management Tool Users by creating training plans, requirements, knowledge transfer, and other CM system changes. Provide support for the Ivanti Upgrade Projects. Write and manage diverse documentation: presentations, impact analysis, implementation plans, training plans, policies and procedures, traceability and RACI documents, user manuals, risk assessments, communication, release management, and other on-demand documentation. Create and Manage Communication Distribution. Facilitate change announcements, gather reporting metrics and creating BI reports, create and manage Change flowcharts and process maps to illustrate the CM end-to-end processes. Assist with the management of the Configuration Management Database (CMDB) including facilitating audits.
Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceExperience Delivering Business and Systems Analyst ArtifactsRequired10YearsMust have exceptional written and oral communication skillsRequired10YearsExperience with Ivanti Service Manager or Change Management tool(i.e. ServiceNow)Highly desired2YearsFamiliar with ITIL framework and processesHighly desired2YearsExperience with Power BIRequired2YearsExperience with SharePointRequired2YearsExperience with Microsoft OfficeRequired5YearsExperience with Visio Highly desired2YearsExperience with Creating Training MaterialsHighly desired2Years
Questions
No.QuestionQuestion1Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?Question2Please list candidate's email address.
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