VDOT Business Analyst 4

4 weeks ago


Richmond, United States nLeague Full time
Job DescriptionJob Description

Job ID: 740698

Business Analyst

Virginia Department of Transportation

State of Iowa

11+ Months

In-person Interview

Hybrid

Description:

  • Process Normal, Standard, Emergency, RFCs by working with ITD Developers, DBAs/SE, Managers and executives regarding Change Management process.
  • Monitoring the End to End CM process to assess, control and track RFCs.
  • Provide user support to Change Management Tool Users by creating training plans, requirements, knowledge transfer, and other CM system changes.
  • Provide support for the Ivanti Upgrade Projects.
  • Write and manage diverse documentation: presentations, impact analysis, implementation plans, training plans, policies and procedures, traceability and RACI documents, user manuals, risk assessments, communication, release management, and other on-demand documentation.
  • Create and Manage Communication Distribution.
  • Facilitate change announcements, gather reporting metrics and creating BI reports, create and manage Change flowcharts and process maps to illustrate the CM end-to-end processes. Assist with the management of the Configuration Management Database (CMDB) including facilitating audits.

Responsibilities:

  • Experience Delivering Business and Systems Analyst Artifacts - 10 Years
  • Must have exceptional written and oral communication skills - 10 Years
  • Experience with Ivanti Service Manager or Change Management tool(i.e. ServiceNow) - 2 Years
  • Familiar with ITIL framework and processes - 2 Years
  • Experience with Power BI - 2 Years
  • Experience with SharePoint - 2 Years
  • Experience with Microsoft Office - 2 Years
  • Experience with Visio - 2 Years
  • Experience with Creating Training Materials - 2 Years


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