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Administrative Assistant
1 month ago
- Clerical Duties and Office Support
- Logistics Support
- Warehouse Operations Support
- Administrative Duties
- Liaison to Agencies:
- Respond to incoming referrals
- Communicate with case managers promptly and responsibly
- Respond to Agency and individual complaints
- provide written notification to agencies and consumers, if terminating services, 30 days prior to the last date of service
- assist in maintaining all records regarding PASSPORT and WAIVER service delivery, including consumer files, billing records, communication logs to aide with State Audits and inspections
- Review and tally time card hours weekly
- Prepare correspondence, documentation, and other materials
- Maintain and update files and databases
- Answer phone calls and transfer calls to the appropriate party
- Routes:
- Review Route Logs daily/weekly, documenting changes and determining courts
- Plan deliveries to consumers
- Initiate & prescribe special instructions, such as, delivery times, alternate arrangements, additions, and cancelations
- Enter additional food changes, entering food alterations, substitutions & dietary considerations
- Manage routing and maintain efficient routes
- Monitor routing and maintain efficient routes
- Monitor driver adherence to Agency Rules & Regulations
- Verify routes are completed twice prior to filling
- Enter all pertinent current data to weekly Route Log
- Address Driver complaints and assisting in creating solutions
- Review and update menus, food ingredients HIPPA packets and nutritional information
- Print menus, routes, and labels for kitchen staff
- High school diploma; associate’s degree or bachelor degree in business or related field preferred but not required
- Previous experience handling office responsibilities or experience in customer serviced preferred but not required
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
- Highly organized multitasker who works well in a fast-paced environment
- Excellent written and verbal communication skills
- Professional Background in customer service and reading maps
- Willing to cross train in the kitchen
- Self-directed and able to work without supervision
- Solid time management skills; able to prioritize
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