Assistant Director, Operations

1 month ago

Chesterfield, United States Nimble Solutions Full time
Job DescriptionJob DescriptionDescription:

nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations who trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.


As the Assistant Director, Operations you will oversee, develop, and be accountable for 10-20 clients and lead a team of 5-15 individuals. This individual should have a successful track record of driving for results, expertise in RCM accounts receivable and claims, and possess a demonstrated ability to lead, develop, and grow a team.


This is a great opportunity to join a market-leading brand serving a high growth end market while gaining valuable experience working closely with leadership.


Here's what you'll be doing on a day-to-day basis:

  • Leads, develops, and assists A/R supervisors and A/R representatives with daily responsibilities. Monitors performance through established department KPIs and holds team accountable
  • Partners with analytics team to review and analyze reports and data to maximize efficiency and direct focus to appropriate areas of concern
  • Provides leadership and training of new A/R team members, developing inexperienced or underperforming employees, and provides feedback and coaching
  • Acts as a resource for all A/R team members for questions regarding billing policies, state guidelines, reimbursement analysis and assists with resolution of challenging accounts and claims
  • Maintains a detailed knowledge of client specific SOWs
  • Helps to establish and evaluate A/R policies, procedures and best practices and make suggestions for revisions and updating information
  • Work with A/R team members to help meet and exceed goals and provide detailed feedback to client services if the goals are not met
  • Identify denial trends, report on global payer issues, and implement recovery plans
Requirements:
  • At least 3 years of experience in A/R, with at least 1 year in a leadership position.
  • A/R and claims experience in the healthcare industry
  • Strong analytic skills and proven success leading process improvement initiatives and project management
  • Knowledge of Medicare, Medicaid, Private Insurance, Private Pay, Liability, and Worker’s Compensation requirements and procedures and diagnosis and medical terminology
  • Intermediate level of expertise with Microsoft Office Suite
  • Knowledge of and ability to comply with HIPAA, HITECH, and patient confidentiality policies
  • Advanced knowledge of the revenue cycle is required, experience with ASC billing preferred
  • Epic experience strongly preferred
  • Experience creating and delivering client facing content and client presentations

Key Competencies

  • Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily takes action on challenges, Identifies, and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results
  • Communicates Effectively. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal and leadership behavior to fit
  • Quality Decision-making. Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysi
  • Customer Focus. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers messaging and solutions that meet customer expectations

Location

  • In office position in Chesterfield location. Role requires travel to company offices, key company, and industry events

Start Date

  • Immediate

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