![ALEJANDRO ORTIZ - Farmers Insurance Agency](https://media.trabajo.org/img/noimg.jpg)
Insurance Customer Service Representative
3 weeks ago
Greetings, Visionary
At Ortiz Insurance, we're more than just an insurance company we're a team of seasoned professionals dedicated to providing unparalleled peace of mind and exceptional service. With nearly a century of distinguished history, we have been at the forefront of safeguarding what matters most, from unique homes to high-performance vehicles and ambitious aspirations.
Now, were seeking a new cornerstone to our team YOU. Your exceptional language proficiency is crucial to expanding our reach and strengthening our connection with our valued Spanish-speaking clients. As a Bilingual Customer Service Expert based in our dynamic office, you will have the opportunity to deliver exemplary service, enhancing our legacy of excellence and innovation.
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Friendly Work Culture
Team Building Exercises
Responsibilities
Empowering Solutions for Our Spanish-Speaking Clients
- Customer Assistance and Support: Leverage your expertise to provide exceptional support to our Spanish-speaking clients through phone, email, and chat, ensuring their needs are met with efficiency and professionalism.
- Comprehensive Knowledge: Utilize your deep understanding of insurance policies, coverage options, and claims procedures to deliver accurate and valuable information, demonstrating your bilingual proficiency.
- Problem Resolution: Apply your friendly and empathetic approach to effectively resolve issues, transforming challenges into positive experiences and cultivating loyal, satisfied customers.
- Collaborative Excellence: Partner with a talented team to deliver superior customer experiences, contributing to a culture of excellence and continuous improvement.
- Product Mastery: Maintain up-to-date knowledge of Farmers Insurance products and services, positioning yourself as a trusted advisor and resource for our clients.
Requirements
- Prior experience in Property and Casualty Insurance
- Must have a California Property and Casualty License
- Must Be Fluent in English and Spanish
- Excellent communication and interpersonal skills
- Proficient in using technology and familiar with CRM software
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