Current jobs related to Customer Success Representative - Placentia, California - Arlon Graphics

  • Customer Service Representative

    23 hours ago

    Placentia, California, United States Suburban Propane Full time

    > > Customer Service Representative Suburban Propane Job Summary We are seeking a highly skilled Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and...

  • Customer Service Representative

    5 days ago

    Placentia, California, United States Vert Environmental @ Fullerton Full time

    Customer Service RepresentativeWe're seeking a highly motivated and enthusiastic customer service representative to provide exceptional experiences for our customers. As a key member of our team, you'll be responsible for delivering top-notch service, resolving issues, and building strong relationships with our clients.Key Responsibilities:Respond to...

  • Customer Service Representative

    2 days ago

    Placentia, California, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers...

  • Customer Service Representative

    1 week ago

    Placentia, California, United States Connie Hwang Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying opportunities to grow our business.Key...

  • Customer Service Representative

    7 days ago

    Placentia, California, United States BLISS Car Wash Full time

    About BLISS Car WashWe are a rapidly growing car wash company that is passionate about making a difference one car at a time. Our team is united in our commitment to providing exceptional customer service and promoting water conservation.Job SummaryWe are seeking a highly energetic and positive individual to join our team as a Customer Service Representative...

  • Customer Service Representative Coordinator

    1 week ago

    Placentia, California, United States Vert Environmental @ Fullerton Full time

    We are seeking a highly motivated and enthusiastic customer service representative to join our team at Vert Environmental in Fullerton. As a key member of our customer-facing team, you will be responsible for providing exceptional customer experiences, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customer inquiries and...

  • Customer Service Representative

    6 days ago

    Placentia, California, United States Suburban Propane Full time

    > > Customer Service and Sales Professional Suburban Propane Job ID: 7954 Job Category: Customer Service Position Type: Regular Full-Time Overview At Suburban Propane, we are seeking a Customer Service and Sales Professional to join our team. As a key member of our customer service team, you will play a vital role in delivering exceptional...

  • Customer Service Representative

    3 weeks ago

    Placentia, California, United States BLISS Car Wash Full time

    About UsBLISS Car Wash is a rapidly growing company that is passionate about making a difference one car at a time. We are a team of water warriors who believe in conserving water and making our guests happy.Job SummaryWe are seeking a highly energetic and positive Customer Service Representative & Sales Associate to join our team. As a key member of our...

  • Financial Sales Representative

    2 weeks ago

    Placentia, California, United States Northgate Markets Full time

    **Job Summary:**The Financial Sales Representative II position at Northgate Markets demonstrates sales techniques to promote all financial services while maintaining excellent customer service and processing financial transactions accurately.**Key Responsibilities:**• Promote all financial services and advise accurate information to customers regarding the...

  • Customer Service Representative

    1 day ago

    Placentia, California, United States Wingstop Restaurants Full time

    Wingstop E. Imperial Hwy. Job DescriptionAs a Guest Service Team Member at Wingstop, you will be responsible for delivering exceptional customer experiences by:Acting as the face and voice of Wingstop to all guestsProviding authentic, positive, and genuine interactionsEngaging with guests through greeting, answering phone calls, taking and delivering...

  • Pharmacy Customer Service Representative

    1 week ago

    Placentia, California, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized pharmacy environment.Key ResponsibilitiesProvide...

  • Pharmacy Customer Service Representative

    2 weeks ago

    Placentia, California, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service:...

  • Customer Service Coordinator

    3 weeks ago

    Placentia, California, United States Vert Environmental @ Fullerton Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service Representative with administrative experience to provide exceptional customer experiences for our clients at Vert Environmental in Fullerton.Key Responsibilities:Respond to customer inquiries and provide thorough follow-ups to ensure customer satisfaction.Identify common customer...

  • Customer Service Coordinator

    3 weeks ago

    Placentia, California, United States Vert Environmental @ Fullerton Full time

    Job Summary:We are seeking a highly motivated and enthusiastic customer service representative with administrative experience to provide an exceptional experience to our customers at Vert Environmental in Fullerton.Key Responsibilities:Respond to customer inquiries and provide thorough follow-ups to ensure customer satisfaction.Identify common customer...

  • Customer Service Ambassador

    1 week ago

    Placentia, California, United States Vert Environmental @ Fullerton Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Vert Environmental in Fullerton. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Service: Respond to customer inquiries,...

  • Energy Customer Service Expert

    2 weeks ago

    Placentia, California, United States Suburban Propane Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will play a pivotal role in delivering exceptional customer service, driving customer retention, and acquiring new customers.Key Responsibilities:Handle incoming calls and utilize a proactive...

  • Regional Sales Development Representative

    1 week ago

    Placentia, California, United States Suburban Propane Gas Corporation Full time

    Job Summary:We are seeking a highly motivated and results-driven Regional Sales Development Representative to join our team at Suburban Propane Gas Corporation. As a key member of our sales team, you will be responsible for developing new sales leads and pursuing targeted new business opportunities.Key Responsibilities:Prospect and pursue new business...

  • Client Support Specialist

    3 weeks ago

    Placentia, California, United States Volt Full time

    Advance your career with Volt Volt is seeking dedicated Customer Service Representatives for a prominent organization. The hourly wage is $19.00. As a Customer Service Representative, your responsibilities will include:Acting as the main point of contact for assigned client accounts. Overseeing the processing of incoming and outgoing orders through the...

  • Water Distribution Specialist

    2 weeks ago

    Placentia, California, United States Golden State Water Company Full time

    Job SummaryGolden State Water Company is seeking a highly skilled and motivated Water Distribution Operator I to join our team. As a key member of our operations team, you will be responsible for ensuring the safe and efficient delivery of water to our customers.Key ResponsibilitiesLearns to perform various tasks associated with the maintenance and operation...

  • Commercial HVAC Service Sales Professional

    1 week ago

    Placentia, California, United States Gulfstream SP Full time

    {"title": "Commercial HVAC Service Sales Representative", "subtitle": "Improve Comfort and Efficiency", "content": "We are seeking a Commercial HVAC Service Sales Representative to join our growing team at Gulfstream SP. As a leading provider of commercial HVAC services in Orange, CA, we are committed to exceptional customer service and unmatched technical...

Customer Success Representative

4 months ago

Placentia, California, United States Arlon Graphics Full time
:

Company Profile:

Arlon Graphics, LLC is a cast vinyl manufacturing company in the business of creating innovative material for visual expression. Founded in 1958, Arlon Graphics manufactures and markets high-quality pressure-sensitive materials for the fleet, architectural, digital imaging, and signage markets. Through more than 180 distribution partners across the globe, a growing number of strategically-positioned sales offices and warehouses, and customer-centric operations, Arlon is recognized as a global leader in graphic films. Join the Arlon Graphics conversation and follow us at on Facebook , Instagram , Twitter , and LinkedIn . For more information, visit .

Why work here?

  • Vacation, Sick and Holiday Pay (accrued/collectively 26 days/year)
  • Health Insurance (Medical, Dental, & Vision)
  • 401(k) Retirement Plan with company match
  • Life Insurance
  • Career Development Support
  • Employee Discounts
  • Annual Bonus Pay potential
Requirements

The Customer Success Representative position is an entry-level role responsible for engaging with customers on behalf of Arlon. Basic duties include answering phone calls, emails, and chats from customers and participating in meetings with Customer Service or other internal teams (to discover new communication tactics and maintain expert knowledge about company products and services).

A Customer Success Representative will also assist with customer quality and service claims and processing orders and returns. Position's support involves items such as, but not limited to, data entry (sales orders, quality, and service claims) and the creation of shipping labels, sales, and marketing sample orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Internal Customer Account Management:

  • Collaborate with the Customer Account Managers to identify opportunities for existing and new customers.
  • Assist Customer Account Managers with key accounts and provide backup support
  • Cross-train as the Latin America territory backup support
  • Assist in quote creation, renewal, and updating process.
  • Handle product information calls by managing inbound and outbound inquiries with the customer via the phone, e-mail, web Live Agent, and CRM Odoo in a customer-friendly and professional manner.
  • Communicate thoughtfully and efficiently in a manner that helps customers move forward and grow the capabilities of the accounts.
  • Acts as the company and customer liaison with the Account Managers.
  • Spot trends in customer transactions to flag for the rest of the team and the Customer Service Dept Manager.
  • Identify process improvements in data entry to enhance the customer experience.
  • Assist with client requests or issue escalations to Account Managers as needed.
  • Contribute to the ongoing learning and success of the team by contributing to the creation of documentation.
  • Assist with Conexiom (order automation) exceptions and account updates.

Targets/Goals:

  • Meet Performance Review Goals the Customer Service Manager set to meet Operational goals and customer satisfaction.
  • Process 50% of domestic sales orders, claims, and samples received daily.
  • Have no to minimal errors on order data entry every month. The Customer Service Department Manager will establish the target goal.
  • Manage the Open claim reports and create Returns for quality and service claims.
  • Able to manage an average of 25 inbound calls per day.
Requirements:

Required Education, Skills, and Experience:

  • High School diploma or GED
  • Min. 2 years of relevant experience delivering client-focused solutions via phone, email, and chat.
  • Strong communication skills (listening, verbal, written, interpersonal)
  • Bilingual Spanish
  • Is personally guided by, espouses, communicates, and works with, and through, values of Integrity, Excellence, Inspirational, Teamwork and Accountability (Arlon's core values). Demonstrates strong commitment to organizational goals and acts in the best interest of the company.

Additional Preferred Education, Skills, and Experience:

  • SAP/ ERP system experience
  • Hub Spot/CRM experience
  • Microsoft Office , specifically Word and Excel, at a basic proficiency level

Pay Transparency

The current pay rate for this position is $ $25.00 per hour DOE. Rate of pay will depend on factors such as market conditions and location, job-related knowledge and skills, education, training and experience. If hired, employment will be at will. The Company reserves the right to modify pay, as well as any other discretionary payment or compensation program, at any time. PM18

EEO Statement
Arlon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability, protected veteran status, or any other protected status in accordance with all applicable laws.

PI1afabc5-