Business Development Coordinator

4 weeks ago

Cedarburg, United States Cedar Creek Motorsports Full time
Job DescriptionJob Description

Cedar Creek Motorsports, family-owned powersports dealer (30+ years) is growing. Join our team today and work in our new, huge, state-of-the-art dealership. Recognized nationally for our friendliness and product knowledge, our dealership sets high standards and is recognized as Wisconsin's #1 volume powersports destination. 

BUSINESS SKILLS REQUIRED:

  • Conversing with customers to discuss needs and directing them appropriately within the service Department.
  • Speaking clearly and persuasively in positive or negative situations.
  • Knowledge of telephone, text, and email techniques and etiquette.
  • Familiarity with service procedures, processes, and follow-up.
  • Active listening skills and a commitment to delivering exceptional customer experiences.
  • Enjoyment in providing customer enthusiasm.
  • Interest in the powersports industry.
  • Strong customer service and phone skills.
  • Organizational, follow-up, and paper-flow handling abilities.
  • Quick thinking and learning.
  • Positive, flexible, and process-oriented mindset.
  • Self-motivation, enthusiasm, and attention to detail.
  • Professional demeanor with a confident attitude.
  •  
  • Prepares, records, and submits warranty claims to the factory or distributor.
  • Ensures timely processing of warranty claims for each franchise or distributor.
  • Verifies criteria required by the factory or distributor.
  • Reconciles warranty receivables with payments through accounting schedules.
  • Resubmits rejected claims promptly or obtains authorization for write-offs.
  • Follows up on outstanding claims payments.

BRING THIS:

  • Positive Attitude with you every day

  • Desire to help customers select a vehicle by asking questions and listening carefully

  • Text, email, phone and in-person customer service communication

  • Continuously develop product knowledge. Know our product offerings, options and technologies

  • Execute high-quality video and in-person demonstrations of new/used vehicles

  • Ability to form relationships and build clients for life

  • Take advantage of free training provided to help you succeed

 

QUALIFICATIONS:

  • Tuesday - Saturday work week (Sunday & Monday OFF)

  • Enthusiastic self-starter, ambition is key

  • Ready to learning about new products, eager to improve

  • Exceptional communication skills in-person, on the phone with customers and team members

  • Professional, well-groomed personal appearance

  • Clean driving record and valid driver’s license

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