Senior Manager, Support

1 week ago

Irving, United States Moxie Pest Control Full time
Job DescriptionJob DescriptionPlay Your Part In Our Team Succeeding


The Sr. Support Manager will manage all aspects of the organization's customer service policies, objectives, and initiatives for the department. This role will provide mentoring, leadership, and organization to managers and supervisors. Managerial duties include training, writing, and conducting performance appraisals.


Core Responsibilities:

  • Act as a critical advocate for quality improvement and interact with stakeholders at multiple levels and dynamically lead business, product and operations teams to define and deliver solutions.

  • Execute quality monitoring requirements that deliver intent and customer satisfaction goals for the Support department.

  • Provide authoritative advice and guidance to employees training, coaching or monitoring where appropriate.

  • Manage daily activities to ensure smooth and good quality customer service delivery.

  • Ensure that experts are informed about changes to company products and services.

  • Prepare knowledge-based documents such as summaries and responses to frequently asked questions.

  • Identify strategic opportunities to update or improve customer service procedures

  • Performs other related duties as assigned


Qualifications:

  • Bachelor's degree preferred

  • At least five years of customer service management experience is preferred

  • Previous experience in a supervisory role preferred.

  • Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets

  • Become an expert at PestRoutes - our CRM

  • Excellent communication, interpersonal and team management skills


About Us

Moxie Pest Control is named for the drive and enthusiasm embraced by our team Our mission is to improve the quality of life for our customers, team, and community.


We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.


We’re more than just a pest control company

What We Live By


Do The Right Thing

We believe in striving to do the right thing because we genuinely care about our customers


Be Nice

We think kindness is contagious, and we believe small gestures can have a big impact.


Be The Solution

It’s an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it’s worth doing well.”


Keep Improving

Because we care about helping our customers, we take our job knowledge seriously.


Company Perks


At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:

  • 2021 & 2022: Great Places To Work and Top Places to Work

  • Awards & Recognition

  • In Office, Remote, and Hybrid Work Environment

  • Monthly Company Events

  • Quarterly Service Projects

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay

  • Additional options for dental and vision benefits, life and disability coverage and more

  • 401K Plan

  • Long- and Short-term Disability Coverage (Voluntary)

  • Paid Time Off


AAP / EEO Statement


Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.


Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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