Senior Product Support Specialist
3 weeks ago
Contract Duration 6+ Months
Job Duties:
Senior Product Support Specialist will provide direct support to internal and external customers on the business's portfolio of products.
He/She will respond to simple and intermediate customer inquiries via multimedia channels, analyze complaints, diagnose probable causes, systematically eliminate alternatives, provide troubleshooting solutions, educate as appropriate, and then follow up as necessary.
He/She will also be responsible for implementing and maintaining the effectiveness of the Quality System, documenting complaints in accordance with Quality standards, recognizing and communicating trends in product issues and their impact on customers.
Required Experience:
3 - 5 of related experience
Required Skills:
Senior Product Support Specialist should have previous experience in an FDA-regulated environment.
Must have the ability to assimilate complicated technical information, have independent decision-making skills in a critical, fast-paced setting, and must be able to use these problem-solving and troubleshooting skills to resolve product issues.
Candidates must have the ability to clearly, concisely, and accurately convey communications, to work independently and in groups, as well as an aptitude to use various types of databases and other computer software to complete tasks.
Required Education:
Bachelor's degree or equivalent experience, preferably in the sciences or a medically-related area (such as but not limited to Biology, Nursing or similar).
Note:
Exempt/Non Exempt: Non Exempt
Benefits:
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About The Company:
Our client is a globally diversified healthcare company with a central purpose of helping people live their healthiest possible lives. They offer a broad portfolio of market-leading products that align with favorable long-term healthcare trends in both developed and developing markets. Working with this company, you'll tackle a wide array of problems including some of the world's greatest healthcare challenges while experiencing myriad cultures, geographies, and technologies. They are creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a medical need, and treat conditions to help you get back to doing what you love. It serves people in more than 160 countries with leading medical devices, diagnostics, nutrition products, and branded generic medicines.
If you are looking for a great company to work for, look no further because our client has received an average of a four-star rating from its thousands of employees who have written positive reviews on Glassdoor and Indeed.
#gttnonit
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