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Inside Sales Representative

3 months ago

Houston, United States Eastern Metal Supply Full time
Job DescriptionJob Description

Eastern Architectural Systems is seeking a motivated, customer service-oriented professional to enhance it's inside sales functions and take its customer service to the next level.

In this role, you will assist customers as they purchase window/door products. From the moment you greet customers until their sales have been finalized, you will provide them with superior service.

KEY DUTIES & RESPONSIBILITIES:

  • Provide quality customer order support for Eastern customer base.
  • Process and review dealer orders and requests and system generated acknowledgements and orders.
  • Communicate professionally with Eastern customers and internal customers regarding product and business issues.
  • Support the order fulfillment process by working extensively with Outside Sales Representatives, Production personnel, Customer Service, Credit and Delivery.

Specific duties may include:

  • Determining customers' needs and recommending appropriate products and solutions
  • Answering telephones and entering sales orders/quotes
  • Following up on deliveries to ensure materials arrived on time with all items accounted for

Specific qualifications include:

  • 1-2 years' experience in the window industry is preferred
  • Excellent communication and interpersonal skills
  • Effective time management and prioritization skills
  • Basic computer skills
  • Positive attitude and team player
  • Detail and service-oriented
  • Bilingual (Spanish) preferred

Essential Abilities:

  • Work independently, at times under pressure
  • Sense of urgency; meeting of deadlines
  • Excellent customer service skills

Experience Required:

  • Minimum of one (1) to two (2) years' experience in customer service utilizing and enterprise system, preferably in a manufacturing environment.

Education:

  • High School diploma required, some college preferred

EMS Offers:

  • Competitive pay
  • PAID WEEKLY
  • Company Matched 401K Plan
  • Company Paid Long Term Disability Insurance
  • Company Paid Life Insurance
  • PPO Health and Dental Insurance Available
  • Local candidates only
  • M-F Schedules
  • Closed 7 Major Holidays
  • 13 PTO Days and 1 Floating Holiday
  • $1,000 Referral Bonus Program

We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.

We are a Drug Free Workplace.



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