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Guest Services Representative

2 months ago

Delafield, United States Nothing Bundt Cakes #256 Full time
Job DescriptionJob DescriptionHealthcare, Vision, Dental, 401k with 4% match and PTO, Paid Training

Boy-oh-Boy do we have a job for you At NbC (Nothing Bundt Cakes) we sell, not only cakes but JOY. Think about a time someone gave you a magnificent piece of cake to celebrate your awesomeness. That feeling, the one you felt when you got your cake, thats what we are selling. You could say, its Love.

This same love goes into everything we do at NbC. From the front of the bakery to the back. We believe the reason our cake is so good is that its made and sold with love. Our cake is top notch and our guests expect to get the same quality cake and experience every time they come to the store. We believe that true hospitality is where all are welcome, and no one is a stranger. Each thoughtful detail of the experience, from the heartfelt welcome at the door to remembering the guests favorite flavor has been naturally embraced at NBC. These are some of the ways we ensure a memorable experience for our guests, so they come back, again and again. Thats where you come in
Position Summary
We are looking for 2 Guest Service Representatives, also known as, Seller of Joy & Cake Ambassador We are looking for a very special kind of person to become a part of our bakery family. We know that qualities like sincerity, warmth, hard work, and a little humor will take you far at NBC. The position of the Guest Services Representative (GSR) is to create a warm and welcoming environment in which to serve the NBC guests both in person and by telephone. The GSR wears several different hats which include decorating cakes, prepping materials for future orders, crafting, light cleaning, and organizing orders/materials and other duties as assigned.

**Looking to hire Full-Time associates with open availability Monday - Sunday.**
Requirements
  • Ability to Live Our Values - "Ohana" (Hawaiian for family), Deliver Excellence, Servant's Heart, Spirit of a Champion & Making Genuine Connections
  • Genuine care for others needs
  • Past retail, restaurant, and bakery experience preferred
  • Possess a strong sense of teamwork
  • Attention to detail is a must
  • Ability to follow instructions
  • Has integrity and takes initiative
  • Works well under pressure
  • Outgoing and friendly personality
  • Multi-tasking ability
  • Strong sales ability
  • Strong sense of urgency
  • Ability to work off-site events and assist with marketing
  • Valid Wisconsin Drivers License
Responsibilities
  • Abide by all NbC bakery policies and procedures
  • Assist other departments when necessary
  • Introduce walk-in guests to the bakery and our products (tasting our products is a MUST)
  • Suggest creative solutions to guests with walk-in orders
  • Suggest the purchase of add-ons and retail to make the product a complete experience
  • Assist phone-in guests with their orders
  • Operate and balance the POS (Point of Sale system) with accuracy and efficiency
  • Have current and complete knowledge of prices, products, and promotions
  • Keep retail & work areas clean, swept, and neatly merchandised throughout the day
  • Ability to support crafting department
  • Track inventory
  • Operate NbC vehicles where required
Application Process
You will be learning the business of NbC from start to finish and back to front, so knowing the ins and outs of a kitchen is key. We will be looking for seasoned professionals who don't mind mixing things up and filling in where needed.

Application Close Date: Thursday, August 15th
Review of Candidates: Friday, August 16 - 9th
Scheduling of Interviews: Monday, August 19th

Job Types: Full-time

Schedule: Available Monday - Sunday (with rotational 2 days off)

Benefits: Healthcare, Vision, Dental, 401k with 4% match and PTO, Paid Training

Pay: $15.00 per hour

Our Culture at NbC is about being:
  • Detail-oriented We love to get things right the first time
  • Outcome-oriented We thrive on our guests receiving the same awesome experience time and time again
  • People-oriented Our team and our guests are the number one priority for our business
  • Team-oriented We love the feeling of comradery, and we have fun while building is