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Center Manager

3 months ago

Maple Grove, United States American Family Care Hopkins and Maple Grove Full time
Job DescriptionJob DescriptionBenefits/Perks
  • Paid time off
  • Health insurance
  • Dental insurance
  • Retirement benefits
  • Employee referral incentives
  • Great small business work environment
  • Flexible scheduling
  • Additional perks

Job Summary
To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Responsibilities
  • Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
  • Supervise, evaluate, and execute performance evaluations of non-provider staff
  • Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
  • Ensure staff compliance with company policies and procedures and state and federal rules and regulations
  • Lead and organize staff meetings, daily huddles, and in-service programs
  • Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
  • Ensure compliance with front office procedures and accuracy of financial transactions
  • Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
  • Monitor various key performance indicators and put programs in place for continual improvement

Qualifications
  • Bachelors degree preferred but not required
  • A minimum of two years experience working in a supervisory role in a medical office preferred
  • Demonstrated skills in written, verbal, and consultative communications
  • Ability to deliver high levels of customer service and achieve customer satisfaction
  • Understanding of compliance and regulatory guidelines

Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF).