Assistant Store Lead

THE WAY WE LIVE

We strive for excellence in everything we do in life. Our crafted drinks are a way we show respect for our customers and ourselves. They are the beginning of a relationship built on trust and care that through time grows to see our stories unfold in our city. As part of local communities, each Black Rock Coffee Bar team finds ways to serve their neighborhoods. And by doing so we help raise the bar for relationship and compassion. As relationship grows, so does accountability. We hold each other to higher standards for the good of all. Whether it be care for nature, care for those in need, or just a sincere desire to see others do well, we learn to expect a lot from each other and a lot for our customers. Our priority at Black Rock is not for others to know who we are and what we do... but for others to allow us to know them, to add fuel to their story, and to share in the journey.

COMPENSATION

$13.80 per hour + up to $7 per hour in tips

Hourly/Nonexempt

JOB SUMMARY

As the Assistant Store Lead you are self-driven, able to work in a fast-paced environment, and will consistently provide servant leadership to all team members. You thrive in established and new environments and lead the team by example by assisting the Store Lead in maintaining a positive environment, which provides fast, efficient, and friendly service. You will assist in training and mentoring team members in customer service, product knowledge and education, safe work practices, and a demonstrated commitment to Black Rock Coffee Bar’s values, policies, and procedures.

ASSISTANT STORE LEAD ESSENTIAL DUTIES & KEY RESPONSIBILITIES

• Leads, communicates, and champions Black Rock Coffee Bar’s values, policies, and procedures.
• Models exceptional customer service for the team.
• Establishes effective and positive team communication through various channels.
• Maintains adequate shift coverage as the active leader on shift, including arranging for shift coverage in the case of unexpected absences and ensure team members adhere to meal and rest period policies by state requirements.
• Assists in planning and executing sales promotions as assigned by the Marketing department.
• Assists in supporting successful stores operations with a focus on Sales, People, Operations, and Cost Balancing (SPOC).
• Promotes and ensures safe work practices, reporting incidents and accidents to the Store Lead.
• Works a minimum of 30 hours on the bar per week.
• Supports Store Lead in hiring, onboarding, and training processes.
• Assists with all off-bar duties, ensuring the timely completion of relevant leadership task checklists, including approving timecards, money management, etc.

• Takes proactive measures in troubleshooting equipment, addressing team member concerns, and resolving any other issues that may arise.
• Assists in proficient inventory managements including orders, counters, and product runs, submitting for mileage reimbursement in accordance with company policy.
• Attends all leadership meetings that can occur on a biweekly and/or monthly basis depending on region requirements.

BARISTA ESSENTIAL DUTIES & KEY RESPONSIBILITIES

• Immediately and warmly welcomes customers and team members, ensuring a positive, welcoming, and engaging environment.
• Abides by service speed requirements without compromising beverage quality or customer service, including third-party orders.
• Prepares and serves coffee and coffee-less beverages and food items using retail equipment, such as espresso machines and convection ovens.
• Maintains clean and organized work and customer areas, following health and safety guidelines.
• Promotes new coffee offerings and seasonal specials to enhance brand awareness and sales.
• Handles accurate cash and credit transactions, including daily cash deposits when required.
• Supports training initiatives and mentors new team members during their onboarding process.
• Manages daily, weekly, and monthly tasks assigned by the leadership team.
• Handles customer complaints and resolve issues professionally and promptly.
• Assists in inventory management and restocks supplies as needed, including product displays.
• Conducts line busting during peak periods to expedite customer orders, which may require exposure to various elements.
• Proficient at working independently during shifts with self-directed initiative and minimal supervision.
• Always follows Black Rock Coffee Bar’s policies and procedures diligently.

PROFESSIONAL DEVELOPMENT

At Black Rock Coffee Bar, all team members, including Assistant Store Leads, have leadership opportunities and room for growth. We seek proactive and positive individuals who provide exceptional customer service and contribute to a supportive work environment. As an Assistant Store Lead, you can develop leadership skills through initiative, cross-functional projects, and training new team members. Demonstrating dedication and adaptability, you will foster team member advancement, creating a rewarding experience for both team and customers, and nurturing leaders who embody our values and drive our success.

REQUIRED SKILLS & COMPETENCIES

• Strong communication and interpersonal skills for effective customer and team interactions.
• Ability to thrive in a fast-paced environment, handling multiple tasks with attention to detail.
• Excellent customer service skills with a friendly, outgoing personality.
• Capable of building positive relationships with customers and team members.
• Flexibility to work weekends, holidays, and varying shifts.
• Demonstrates self-motivation and ability to work independently and effectively delegates tasks to the team during periods of downtime.
• Must have been employed at Black Rock Coffee Bar for at least 6 months, unless otherwise approved by the Area Manager and Human Resources department.
• Displays passion about growth opportunities and the betterment of their location.
• Willingness and eagerness to take ownership of assigned duties.
• Team member must be in good standing and meet current performance expectations.

PHYSICAL REQUIREMENTS

• Constant standing and walking for up to 8 hours to perform job duties.
• Occasional stooping, kneeling, or crawling may be required.
• Occasional lifting, carrying, pushing, or pulling of objects up to 50 lbs.
• Occasional use of ladders and ramps to access elevated areas.
• Frequent wrist and spine movement during beverage preparation and tasks.
• Constantly receives and exchanges detailed information through oral communication.
• Maintains clear vision for reading orders and interacting with customers.
• Demonstrates precise mental math skills for both following recipes and conducting accurate cash transactions.

BENEFITS

• Paid time off (full-time team members can expect to accrue 40-56 hours per year)

• 401(K) Plan options for eligible* team members
• Health insurance (medical, vision, dental)
• Pet insurance and discount options
• LTD, Life, and AD&D coverage
• Holiday pay
• Team member Assistance Program (EAP)
• Professional development opportunities
• Team members enjoy free drinks (conditions apply)

*Team members who complete 1,000 hours within a consecutive 12-month service requirement and have attainment of age 21, are eligible for 401(K) participation.

ADDITIONAL INFORMATION

By submitting your application and/or resume, you are indicating that all information is true and correct. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed.

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time.

Black Rock Coffee Bar is an at-will employer. If you are hired, this means your employment is for an indefinite period of time and it is subject to termination by you or Black Rock Coffee Bar, with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Black Rock Coffee Bar shall be interpreted to be in conflict with or to eliminate or modify in any way, the at-will employment status of Black Rock Coffee Bar employees.

Black Rock Coffee Bar values diversity in its workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

All team members undergo a 90-day introductory period upon hire or promotion, or any other employment change, during which performance, adherence to policies, and teamwork are closely evaluated. This period allows assessment of long-term suitability, with guidance, training, and support provided. Those meeting or exceeding expectations will continue employment opportunities within Black Rock Coffee Bar.