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Assistant Store Leader

2 months ago

Dallas, Texas, United States VALID8 Financial Full time

About VALID8 Financial:

VALID8 Financial is a forward-thinking organization committed to enhancing the financial well-being of our clients. We believe in fostering a culture of growth, collaboration, and excellence. Our team is dedicated to providing exceptional service and innovative solutions that empower individuals to achieve their financial goals.

Position Overview:

As an integral part of our Store Leadership team, the Assistant Store Leader will guide and mentor the store personnel, ensuring that every client enjoys a welcoming and fulfilling experience. This role will assist the Store Manager in meeting performance targets and operational objectives. The Assistant Store Leader will embody the values of VALID8 Financial, representing our commitment to integrity, responsibility, innovation, and teamwork.

Key Responsibilities:

  • Assist in the recruitment, selection, and onboarding of team members who are enthusiastic about personal and professional growth.
  • Facilitate training sessions for staff to become knowledgeable about our services, ensuring they can effectively communicate the benefits to clients.
  • Inspire and motivate team members to provide outstanding customer service that aligns with VALID8 Financial's mission and values.
  • Serve as the primary point of contact for customer inquiries and operational issues, leading by example on the sales floor.
  • Focus on achieving performance metrics while prioritizing client satisfaction and applying a holistic approach to service delivery.
  • Address client feedback and concerns, striving to meet their needs effectively.
  • Collaborate with the Store Manager on strategies to enhance store performance.
  • Support the Store Manager in managing schedules and payroll effectively.
  • Maintain visual merchandising standards and ensure the sales floor is well-presented.
  • Ensure the stockroom is organized and adheres to company standards.
  • Uphold operational standards, including inventory management and compliance with safety policies.
  • Open and close the store according to established procedures.
  • Promote diversity and encourage open dialogue among team members.

Qualifications:

  • Demonstrated experience in leadership and team development.
  • Minimum of 3 years in retail leadership or equivalent customer-facing roles.
  • Excellent interpersonal communication and customer service skills.
  • Strong organizational and multitasking abilities.
  • A positive attitude and a proactive approach to challenges.
  • Proficiency in utilizing technology to engage with clients and team members.
  • Willingness to learn and adapt based on feedback.
  • Ability to manage customer interactions professionally and courteously.
  • Desire to work collaboratively in a close-knit team environment.

Job Requirements:

  • Flexibility to work evenings, weekends, and holidays as needed.
  • Availability to work up to 40 hours per week.
  • Ability to lift up to 25 pounds and perform physical tasks as required.
  • Must be legally authorized to work in the United States.
  • Must be at least 18 years of age.

What We Offer:

  • Comprehensive health benefits.
  • Generous employee discount on products.
  • Paid time off and holiday pay.
  • Incentive programs based on performance.
  • Retirement plan with company matching.

VALID8 Financial is an equal opportunity employer, dedicated to creating a diverse and inclusive workplace. We encourage applications from individuals of all backgrounds and experiences.