Corporate Trainer

About Goodwill SOLAC:

Goodwill, Southern Los Angeles County (SOLAC) is a 501(c)(3) nonprofit organization that transforms donated goods into job training, education, and placement services for individuals with barriers to employment. Goodwill SOLAC serves 22 cities and communities throughout Southern Los Angeles County.

Our skills training, education, job preparation, and placement programs build lives, families, and communities—one job at a time. Placing individuals in productive and competitive employment fills them with the value, joy, and dignity of a paycheck. We believe that putting people to work benefits the individual and the community’s economic vitality through taxes, spending power, real estate values, quality of life, and relief from social services and welfare systems.

Goodwill SOLAC is one of 154 independent Goodwill’s with membership in Goodwill Industries International. Goodwill SOLAC’s campus in Long Beach houses its administrative offices, training programs, processing operations, transportation fleet, LiNKS Sign Language & Interpreting Services, retail store, and e-commerce operations.

Goodwill is a culturally diverse and inclusive organization. We are a proud equal opportunity employer. We are committed to fair hiring practices and creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status, or veteran status.

Role Overview:

This position reports directly to the Learning and Development Manager. The Corporate Trainer is responsible for the leadership, development, coordination, reporting, and facilitation of in-person and eLearning. The trainer provides quality assurance for training, including establishing curricula, training delivery, and developing a blended, experiential approach to learning. The trainer analyzes, designs, develops, documents, implements, troubleshoots, and continually evaluates learning plans and applications.

Exemplary Duties / Responsibilities:

• Delivers in-person and eLearning training throughout the organization using Cognition (Goodwill U) LMS software.
• Keeps current on learning and development trends and adult learning theory and operates training programs at or above established learning metrics.
• Helps improve operational performance by utilizing our Learning Management System to train, retrain, and hold staff accountable for learning goals.
• Maintains goals and metrics related to training hours and outcomes to optimize instructional value for staff across the company populations.
• Conducts learning trend analysis to identify opportunities and communicates with applicable leadership teams strategies to overcome obstacles.
• Collects, evaluates, and analyzes data relating to training programs and their link to a performance on the job for return on investment.
• Reports training numbers (online and in-person) monthly, quarterly, and annually.
• Performs system tasks, including curriculum building, scheduling sessions, uploading courses, and extracting report data.
• Using active listening, they will answer and resolve technical issues related to the LMS system as appropriate.
• Consult with other Goodwill team members about learning issues related to training services and provide the available training/resources within the organization.
• Assists in developing training manuals, job aids, and online tutorials using Design Thinking methods.
• Assists in managing the consistency of training material to reflect current policies, procedures, and practices, such as having a Growth Mindset and providing multiple learner pathways to reach the learning objective.
• Lead Presenter and responsible for New Hire Orientation and processes.
• Culture Keeper. Demonstrates and leads positive organizational culture development.
• Performs other duties as assigned.

Corporate Trainer Qualifications:

Minimum Qualifications:

• Bachelor’s Degree in a related field (Information Technology, Business, Instructional Design, Education, etc.) related discipline preferred
• Two (2)- five (5) years experience in a related field preferred

• Knowledge and experience using Learning Management Systems (LMS), Online Training, and in-person workshops/skill training. Strong usage of digital tools to ensure a clear understanding of written communication.
• Ability to use and locate solutions for challenges, such as researching using the internet, leveraging personal expert connections, and thinking outside the box for solutions.
• Able to pull from a pool of engaging adult learning strategies to create learning experiences aligned with adult learning theory.
• Must work well with all employees and the public courteously and professionally.
• Commitment to upholding confidentiality, integrity, and professionalism in all human resources interactions.
• Exceptional communication and interpersonal skills, with the ability to build rapport and collaborate effectively with diverse stakeholders.
• Ability to work cooperatively with a variety of people and with Department Directors.
• Must be able to work well with diversified cultures, a developmentally disabled population, and all persons with barriers to employment.
• Apply organizational policies, procedures, and practices.
• Ability to work under pressure with minimal supervision, complying with time restrictions and deadlines.
• Must have strong experience with Microsoft Windows applications (Word, PPT, Excel, Outlook) and ADP Programs
• Shall be required to perform administrative and clerical duties quickly and accurately; learn, interpret, and apply organizational policies, procedures, and practices; and take responsibility for the reports.

Licenses:

• Valid CA Driver’s License; clean, current DMV printout, and have car insurance.
• Must provide own transportation to use on company business.

Core Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Confidentiality – Understands and adheres to high-level confidentiality in all work-related information discussions and information sharing in all board meetings and by the senior leadership team.
• Ethics and Values—Adheres to Goodwill's core values and beliefs during times of strength and opportunity and acts in accordance with those values.
• Problem-Solving – Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics, people, and situations
• Task Management –Communicates changes and progress; completes projects on time and budget.
• Technical Skills – Pursues training and development opportunities; strives to build knowledge and skills continuously; shares expertise with others
• Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
• Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
• Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness; puts team success above own interests; supports everyone’s efforts to succeed.
• Diversity –Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures and those with barriers to employment, including disabled populations.

This job posting should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.