Billing & Customer Service Rep

3 weeks ago


Montpelier, United States Vermont Mutual Full time
Job DescriptionJob Description

To perform a variety of clerical, technical and specialized accounting tasks associated with the processing of insurance policy payments, disbursements, account reconciliation and answering telephone calls related to billing.

DUTIES & RESPONSIBLITIES
  • Perform various clerical accounting tasks associated with a primary accounting function, requiring mastery of a number of technical policies and procedures related to that function.
  • Provide excellent customer service via phone by responding to a wide range of inquiries from agents, insureds and mortgage companies.
  • Open, sort, and screen incoming mail. Apply payments to policies, including unapplied cash received with new applications, ACH, credit card and sweep payments.
  • Prepare a daily banking deposit.
  • Prepare disbursement of payments for return premiums.
  • Review and process customer banking information for automatic payments to company.
  • Perform a variety of miscellaneous tasks, including transferring money, processing stop payments, check returns, write-offs and non-sufficient funds.
  • Prepare and use system generated reports.
  • Prepare reports, letters and accounting forms using Word, Document Manager and Excel
  • Process financial data in accounting software.
  • Organize and file information as needed.
  • Performs other duties or special projects as required or as assigned.

SUPERVISION RECEIVED

Moderate supervision is received from the Direct Bill Manager

QUALIFICATIONS

  • Associates Degree plus one or more years of relevant experience, or a combination of education and experience from which comparable knowledge and skills are required.
  • Basic bookkeeping and/or accounting knowledge and skills including completed courses desirable.
  • Strong math skills.
  • Customer service oriented.
  • Prior telephone customer service experience preferred.
  • Familiarity with computerized accounting systems and various software.
  • Good typing/data entry and other general clerical skills.
  • Ability to work effectively and cooperatively with a variety of company personnel, agents, insureds and others outside of the company.
  • Excellent with PC applications, including Microsoft Outlook, Word and Excel.

PHYSICAL DEMANDS/WORKING CONDITIONS

  • Predominantly sedentary office position in a professional setting with high frequency of keyboarding/computer work and phone use.
  • The physical demands are minimal and typical of similar jobs in comparable organizations.
  • The work environment is representative and typical of similar jobs in comparable organizations.


  • Customer Service

    2 days ago


    Montpelier, United States Vermont Mutual Full time

    Job DescriptionJob DescriptionTo perform a variety of clerical, technical and specialized accounting tasks associated with the processing of insurance policy payments, disbursements, account reconciliation and answering telephone calls related to billing. DUTIES & RESPONSIBLITIESPerform various clerical accounting tasks associated with a primary accounting...


  • Montpelier, United States Vermont Mutual Full time

    Job DescriptionJob DescriptionTo supervise and coordinate the daily operations of, and perform a variety of technical and professional accounting functions associated with, the company's direct bill account operations.DUTIES & RESPONSIBILITIES Plan, coordinate, supervise, and monitor all daily direct bill account operations, including processing of...


  • Montpelier, United States National Life Group Full time

    Payment Center Customer Service Rep This role is located on our Vermont Campus Summary We will train you to work directly with customers across America to ensure they have a positive experience in understanding and optimizing their life and annuity policies with National Life Group. You will empower customers by providing information, help to solve...


  • Montpelier, United States National Life Group Full time

    Payment Center Customer Service Rep This role is located on our Vermont Campus Summary We will train you to work directly with customers across America to ensure they have a positive experience in understanding and optimizing their life and annuity policies with National Life Group. You will empower customers by providing information, help to solve...


  • Montpelier, United States National Life Group Full time

    Payment Center Customer Service Rep This role is located on our Vermont Campus Summary We will train you to work directly with customers across America to ensure they have a positive experience in understanding and optimizing their life and annuity policies with National Life Group. You will empower customers by providing information, help to solve...


  • Montpelier, United States National Life Group Full time

    Payment Center Customer Service Rep This role is located on our Vermont Campus Summary We will train you to work directly with customers across America to ensure they have a positive experience in understanding and optimizing their life and annuity policies with National Life Group. You will empower customers by providing information, help to solve...


  • East Montpelier, United States Sherwin-Williams Full time

    This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this position, you will also be responsible for delivering product Customer Service, Delivery Driver, Driver, Delivery, Service, Retail


  • Montpelier, United States State of Vermont Full time

    Overview The Department of Public Service is recruiting a Director of Energy Efficiency Service. This is an executive level position with supervisory duties, leadership responsibilities, fund and/or program management, legislative activities, and the provision of written and oral testimony before the Public Utility Commission. The Director performs...


  • Montpelier, United States Kings Dominion Full time

    Guest Services Representative We are seeking enthusiastic individuals to join our team at Kings Dominion. As a Guest Services Representative, you will play a vital role in ensuring the highest level of customer satisfaction is provided to all our guests. Welcoming guests and providing a friendly, positive first impression. Assisting guests with the...


  • Montpelier, United States AAA Northern New England Full time

    Retail Service Specialist We are looking for someone who will thrive in a sales and service environment. We’ll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your individual and team cross-selling and upselling goals. You’ll also have the opportunity to...


  • Montpelier, United States AAA Northern New England Full time

    Job Description Retail Service Specialist We are looking for someone who will thrive in a sales and service environment. We’ll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your individual and team cross-selling and upselling goals. You’ll also have the...


  • Montpelier, United States AAA Northern New England Full time

    Retail Service Specialist We are looking for someone who will thrive in a sales and service environment. We'll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your individual and team cross-selling and upselling goals. You'll also have the opportunity to...


  • Montpelier, United States Automobile Club Full time

    Retail Service Specialist We are looking for someone who will thrive in a sales and service environment. We’ll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your individual and team cross-selling and upselling goals. You’ll also have the opportunity to...


  • Montpelier, United States AAA Northern New England Full time

    Retail Service SpecialistWe are looking for someone who will thrive in a sales and service environment. We’ll provide the training you need on an array of AAA products and services to interface with members with confidence. This training will help you meet your individual and team cross-selling and upselling goals. You’ll also have the opportunity to...


  • Montpelier, United States The University of Vermont Health Network Full time

    This is a full-time, benefit eligible position in beautiful Berlin, Vermont! Eligible for generous benefit package and relocation assistance. APPLY TODAY! JOB DESCRIPTION Under the supervision of the VP of Support Services, directs food production and service to patients, supervises all Nutrition and Food Services (NFS) staff, Clinical Nutrition Manager, and...


  • Montpelier, United States National Life Group Full time

    Disbursement Service Representative Summary The Disbursement Service Representative is responsible for processing all requests associated with dividend changes and cash disbursements on the enterprise’s insurance and individual annuity products.Key ResponsibilitiesProcessing of returned dividend checks and related correspondenceProcess disbursement...


  • Montpelier, United States National Life Group Full time

    Disbursement Service Representative Summary The Disbursement Service Representative is responsible for processing all requests associated with dividend changes and cash disbursements on the enterprise's insurance and individual annuity products. Key Responsibilities Processing of returned dividend checks and related correspondence Process disbursement...


  • Montpelier, United States State of Vermont Full time

    Overview There has never been a better time to bring your values and talents to the collaborative team at the Vermont Department of Taxes. The rewarding work we do supports this brave little state and helps shape its future. We work with proven, dynamic technologies to fund initiatives that preserve the environment, build vibrant communities, strengthen...


  • Montpelier, VT 05601, USA, United States The University of Vermont Health Network Full time

    Job DetailsJob Ref:R0063867 Category:Patient Service Specialist Employment Type:Full Time Location:156 Main St, Montpelier, VT Department:CVMC- Family Medicine - Montpelier Job Type:Regular Primary Shift:Day-8hr Hours:8:00 AM - 5:00 PM Hours per Week: 40 Weekend Needs:None Pay Rate: $17.69 - $26.53 per hourWe are more than just science. At our heart, we are...

  • Sales Executive

    3 weeks ago


    Montpelier, United States New Hampshire Association of Broadcasters Full time

    ENJOY WORKING WITH A HIGHLY ESTABLISHED RADIO BROADCAST COMPANY WITH A TOP NOTCH EMPLOYEE CULTURE, SERVING NEW HAMPSHIRE AND VERMONT. SEEKING: FULL TIME EXPERIENCED RADIO SALES EXECUTIVE WHO CAN COMFORTABLY STEP INTO A ROLE READY TO TAKE ON EXISTING HIGHLY ESTABLISHED LOCAL AND AGENCY CLIENTS CURRENTLY BILLING IN THE LEBANON, HANOVER, WHITE RIVER JUNCTION...