Front Desk Specialist

2 weeks ago

Branson, United States Holiday Inn Club Vacations Full time
Job DescriptionJob Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

COMPANY BENEFITS:

  • Weekly Pay
  • Matching 401K
  • Growth & Developmental Opportunities
  • Comprehensive Medical, Dental & Vision Benefits
  • PTO - Paid Time Off
  • Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
  • Tuition Reimbursement & Continuing Education Courses
  • Outstanding Company Culture



The Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face to Face team during the check in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert in regard to business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.

ESSENTIAL DUTIES AND TASKS

  • Facilitates the overall guest experience from check-in through check- out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests. Communicates with Housekeeping, Maintenance and Custodian as appropriate to expedite the cleaning of units, repairs and other requests.
  • Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquires. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.
  • Maintains and is responsible for a house bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer’s credit, and establishes how the customer will pay for the accommodation.
  • Performs other duties as assigned.

EDUCATION and/or EXPERIENCE

  • High School Diploma or GED
  • Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel
  • Bilingual a plus

QUALIFICATIONS

  • A commitment to providing outstanding customer service
  • Knowledge of Microsoft Office Suite
  • Able to acquire a clear understanding of timeshare ware applications
  • Basic knowledge of hardware and peripheral devices required to perform the job
  • Ability to establish and maintain effective working relationships with co-workers and leaders
  • Strong problem-solving skills
  • Capable of seeing a task through to completion
  • Strong organizational skills
  • Excellent verbal and written communication skills.
  • Fluent in the English language
  • Demonstrates a professional business appearance and upbeat, pleasant personality

MID, MORNING AND EVENING Shift Needed , must have weekend availability

#ZRRO3

  • Front Desk Supervisor

    2 weeks ago

    Branson, United States Holiday Inn Club Vacations, Inc. Full time

    Assist Front Desk Manager in assuring Front Desk business transactions (check-ins/out, etc.), are completed in accordance with company standards. Assist in leading the front desk team toward providing an exceptional and memorable vacation experience Front Desk, Supervisor, Guest Service, Manager, Hotel

  • Front Desk

    4 weeks ago

    Branson, United States Capital Vacations Full time

    Job Summary: We are seeking a Front Desk professional to undertake all receptionist and clerical duties at the front desk of our office. The ideal candidate will be a welcoming and efficient individual with excellent communication skills. Responsibilities: 1. Greet and welcome guests as soon as they arrive at the office. 2. Direct visitors to the...

  • Front Desk Supervisor

    2 weeks ago

    Branson, United States Holiday Inn Club Vacations Full time

    At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts and guest love. That's why we need individuals who are passionate in life and bring those qualities to...

  • Front Desk Supervisor

    2 weeks ago

    Branson, United States Holiday Inn Club Vacations Full time

    Job DescriptionJob DescriptionAt Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in...

  • Front Desk Supervisor:

    2 weeks ago

    Branson, United States Holidayinnclub Full time

    ** Front Desk Supervisor: ($500 Sign-On Bonus)** **Job Category****:** Resort Operations **Requisition Number****:** FRONT007375 Showing 1 location **Job Details** **Description** **COMPANY BENEFITS:** * Weekly Pay * Matching 401K * Growth & Developmental Opportunities * Comprehensive Medical, Dental & Vision Benefits * PTO - Paid Time Off * Travel...

  • Front Desk Attendant

    1 month ago

    Branson, United States Holiday Inn Express 76 Central Full time

    Job DescriptionJob DescriptionWe are seeking a Night Auditor to become a part of our team! You will accommodate guests, as well as identify areas of improvement to increase efficiency.Responsibilities:Register and assign rooms to guestsConfirm phone and online reservationsRespond to guest needs, requests, and complaintsCollect payment from departing...

  • Front Desk Agent

    7 days ago

    Branson, United States Aimbridge Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    7 days ago

    Branson, United States Aimbridge Hospitality Full time

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient...

  • Front Desk Agent

    7 days ago

    Branson, United States Fairfield Branson Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...

  • Front Desk Agent

    6 days ago

    Branson, United States Westgate Resorts Full time

    Job DescriptionJob DescriptionCompany DescriptionStarting pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it.Ideally located on 145 beautiful wooded acres in the heart of the scenic Ozark Mountains, Westgate Branson Woods Resort provides a positive, enriching work environment where you can meet and engage with guests...

  • Evening/Overnight Resort Front Desk

    7 days ago

    Branson, United States Still Waters Resort Full time

    Position: Evening Resort Front Desk - Guest Services RepresentativeLocation: Still Waters Lakefront ResortStep into a world where your work feels like home! For 45 years, Still Waters Resort has been more than just a destination; it's a family-owned haven where memories are made and dreams come true for families and visitors alike. We are on the lookout for...

  • Evening/Overnight Resort Front Desk

    5 days ago

    Branson, United States Still Waters Resort Full time

    Job DescriptionJob DescriptionPosition: Evening Resort Front Desk - Guest Services RepresentativeLocation: Still Waters Lakefront ResortStep into a world where your work feels like home! For 45 years, Still Waters Resort has been more than just a destination; it's a family-owned haven where memories are made and dreams come true for families and visitors...

  • Hotel Front Desk Clerk

    3 weeks ago

    Branson, United States Myer Hotels Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the Hotel Front Desk Clerk position on our guest services team at Comfort Inn at Thousand Hills! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers...

  • Front Desk

    1 week ago

    Branson, United States Branson Internet Ventures LLC Full time

    Job DescriptionJob DescriptionDAYS & EVENING SHIFTS AVAILABLE!Description:To deliver friendly, professional service ensuring guest satisfaction when checking guests in and out of resort.Essential Functions:Register guests and assign rooms, accommodate special requests whenever possible.Assist in pre-registration and blocking of reservations when...

  • Front Desk

    2 months ago

    Branson, United States Branson Internet Ventures LLC Full time

    Job DescriptionJob DescriptionDAYS & EVENING SHIFTS AVAILABLE!Description:To deliver friendly, professional service ensuring guest satisfaction when checking guests in and out of resort.Essential Functions:Register guests and assign rooms, accommodate special requests whenever possible.Assist in pre-registration and blocking of reservations when...

  • Assistant Front Office Manager

    4 weeks ago

    Branson, United States bluegreen Vacations Full time

    The Assistant Guest Services Manager will assist in managing the daily operations of the front desk, reservations, and maintaining proper working relationships between the front desk and all other departments. You must be a hands-on and visible front Manager, Assistant, Office, Guest Service, Hospitality, Hotel, Business Services, Front Desk

  • Hotel Front Desk

    4 days ago

    Branson, United States Myer Hospitality Full time

    Job DescriptionJob DescriptionMyer Hospitality is looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our Comfort Inn at Thousand Hills hotel. The schedule is Saturday through Wednesday with Thursday and Friday off. Daily hours are 8am to 4pm Saturday, Sunday, and Monday with Tuesday and...

  • Front Desk Agent

    6 days ago

    Branson, United States Branson Internet Ventures LLC Full time

    Job DescriptionJob DescriptionFront Desk Agent - FT and PT Positions Available! Hourly + Commission job! Description:To deliver friendly, professional service, ensuring guest satisfaction when checking guests in and out of the hotel. Assist future and present guests in planning vacation and selling show and attraction tickets for their Branson vacation....

  • Front Desk Agent

    1 week ago

    Branson, United States Branson Internet Ventures LLC Full time

    Job DescriptionJob DescriptionDAYS & EVENING SHIFTS AVAILABLE!Description:To deliver friendly, professional service ensuring guest satisfaction when checking guests in and out of resort.Essential Functions:Register guests and assign rooms, accommodate special requests whenever possible.Sell and book show and attraction tickets for guests’ pre-arrival and...

  • Front Desk Agent

    2 weeks ago

    Branson, United States Branson Internet Ventures LLC Full time

    Job DescriptionJob DescriptionDAYS & EVENING SHIFTS AVAILABLE!Description:To deliver friendly, professional service ensuring guest satisfaction when checking guests in and out of resort.Essential Functions:Register guests and assign rooms, accommodate special requests whenever possible.Sell and book show and attraction tickets for guests’ pre-arrival and...