Employee Services Generalist

4 weeks ago

San Francisco, United States Cypress HCM Full time
Job DescriptionJob Description
Employee Services Generalist The Experience Integration team was created to understand, support, and advocate for the company’s new lines of business, and to partner with the broader TEO team across all regions to integrate them into a single, scalable ecosystem for all internal employees. The team's role encompasses scaling their global talent organization, enabling HR partners to focus on strategic initiatives, by fostering an empowering culture, driving operational excellence, and ensuring a proactive approach to meeting employee needs with a culture of continuous improvement.As part of the team, this person will help support operational duties that will provide a seamless experience for a growing creative population. This requires close collaboration & partnership with creative artists, producers, talent acquisitions, hiring managers, human resources and finance.In this role you will:
  • Be Immaculate with the Details - You understand the value of the details and move through the coordinating workflow with attention and thoroughness.
  • Be a Critical Thinker - You quickly and accurately identify roadblocks, rally the resources, provide options to our partners and execute.
  • Be a Collaborator - You quickly respond to new information (shifts in pace, volume, structure, and strategy), reprioritize effectively without compromising on quality.
  • Be an Expert Communicator - You communicate the right information to the right people at the right time.
  • Be a Facilitator - You are attentive and hospitable. As a front-facing member of our operations team, you are able to provide person-to-person interaction; know and understand the value of people over process.
Responsibilities:
  • You will provide in-depth analysis or industry specialization for complex or escalated HR inquiries, concerns, and cases.
  • You will be responsible for the delivery of service in key moments in the employee’s lifecycle; from pre-hire to alumni stage.
  • Collaborate closely with our Regional Talent Operations (RTO) and Global Talent Operations Centers (GTOC) to support the employee lifecycle.
  • Design, build, and stabilize new process frameworks, assessing their suitability for transition of bodies of work to our RTO and GTOC partners.
  • Update and create Work Instructions and Job Aids.
  • Collaborate with internal partner teams (e.g., Payroll, Benefits, Mobility, Talent Acquisition) to enhance knowledge management and process improvement across service delivery centers.
  • Lead or participate in theme-based projects, partnering with the Project Management team to document new processes and train delivery teams.
  • Develop and maintain relationships with partner teams, creating and updating Ways of Working and Playbooks.
  • Take an active role in compliance initiatives, adapting to varying compliance requirements across regions.
  • Drive process improvement efforts by evaluating and assessing existing processes, using data-driven insights.
  • Support administrative and ad-hoc duties as needed.
We are looking for someone who:
  • Is highly efficient; possesses excellent organizational, multi-tasking, and time management skills.
  • Ability to influence and drive projects through a complex and agile environment. Proficient in knowledge management, creating user-friendly work instructions, and educating others on processes.
  • Has strong attention to detail and an ability to work well with changing information. Skilled in simplifying complex concepts and implementing process improvements that enhance operational scalability.
  • Is comfortable working both independently and collaboratively in a fast-paced, project-oriented environment. Able to enable your peers to support new or enhanced services through detailed documentation and training regimen.
  • Is excited about technology and systems innovation.
  • Is resourceful; willing to take the initiative to seek internal and external resources when problem solving.
  • Has a data-driven mindset, capable of leveraging and analyzing data to inform decisions and strategies.
  • Has a strong understanding of employment and labor laws, balancing compliance with flexibility and efficiency.
  • Is flexible and willing to work across multiple time zones.
Qualifications
  • Bachelor's degree in HR, Business, or related field (or equivalent work experience).
  • 3-4+ years of experience in HR Operations, HR Shared Services, or similar roles.
  • Proven track record of successfully managing complex processes, projects, and initiatives.
  • Strong grasp of employment laws and regulations.
  • Understanding of data analysis tools and techniques.
  • Exceptional communication and interpersonal skills.
  • Exception presentation and product delivery skills (powerpoints, process maps, infographics).
  • Relevant HR certifications are a plus.
  • Project Management certifications are a plus.
Compensation: $35.00 - $45.00 per hour per hour ID#: 33091791

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