Assistant General Manager

2 months ago

Kansas City, United States TownPlace Suites Kansas City Airport Full time
Job DescriptionJob Description

Are you ready to join and awesome team? Look no further The TownePlace Suites Kansas City Airport is looking for an Assistant General Manager to join their management staff This beautiful property is located near the Kansas City International Airport.  Whether it’s welcoming guests to Kansas City or help assist them on their trip out of town, the TownePlace Suites is at the center of hospitality for Kansas City. 
 
The TownePlace Suites Kansas City Airport is operated by the award-winning management company, RHW Management, Inc.  We are looking for an Assistant General Manager to help lead our dynamic team at this very busy airport property. This is a Full Time Salaried opportunity with a great salary and full benefits. 
 
Who Are You? 

If you are a Customer Service Expert and want to continue or advance your career as an Assistant General Manager, we want to talk to you Our ideal candidate would have previous experience as an Assistant General Manager or a Front Desk Manager at TownePlace Suites or a Marriott branded hotel. Hotel experience is required.  We are looking for someone who will be a leader to our Front Desk and Shuttle Team including owning and managing Guest Service Scores, planning weekly meetings for our front desk and shuttle crew and scheduling. 

Who Are We? 

RHW Hotels is a well-respected hotel management company based out of Overland Park Kansas with properties throughout Colorado, Kansas, Missouri and Nebraska. We are made up of creative professionals who are committed to helping our business grow and providing excellent service to our guests through integrity, commitment, and leadership. 

Why RHW? 

We only the hire the best and we take care of our team. We are a family organization and each person is extremely important to us. We show that through the Perks and Benefits we offer to each employee. We offer Health, Dental, Vision, 401k matching, Vacation/Personal Days, Life Insurance, Cell Phone Reimbursement, hotel discounts around the world and a trip provided by us after 5 years of employment.  

When you join RHW you do more than simply switch companies to advance your career. You become part of the RHW family, a group of talented women and men who drive guest satisfaction, give back to our communities and exceed guest, associate and investor expectations.   

Responsibilities:

  • Respond to, accommodate and/or resolve all guest requests and concerns in accordance with Marriott standards.
  • Schedule and staff departments according to RHW staffing guidelines.
  • Process Payroll including all documentation.
  • Hire / Train / Coach / Counsel/ Front Desk and Hospitality staff
  • Ensure all Marriott standards and policies are practiced.
  • Process Account Payable ensuring that all invoices are paid accurately and timely.
  • Process Accounts Receivable ensuring that guest and house accounts are correctly posted and closed out as needed.
  • Ensure accurate record keeping of all files and accounts.
  • Ensure all necessary supplies are available to the departments.
  • Work with GM and the Sales department to maximize revenue for the hotel.
  • Count and accurately deposit daily cash transactions, while maintaining minimum cash balance assigned by RHW Management
  • Administer key control.
  • Interact with guests to ensure their satisfaction.
  • Make reasonable decisions regarding the operations of the hotel in the GM’s absence.
  • Balance and maintain the petty cash account in accordance with RHW guidelines.
  • Cover and manage front desk duties as needed without supervision while continuing to perform other exempt duties.

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