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Receptionist (Full Time)
1 month ago
SUMMARY/OBJECTIVE
Provide services in a timely, accurate and courteous manner to credit union members. Greet and refer members to appropriate credit union staff. Route telephone calls to appropriate credit union staff.
ESSENTIAL FUNCTIONS
- Direct incoming telephone calls to appropriate person/department.
- Warmly welcome walk-in inquiries and direct those persons to the appropriate NBCU department.
- Answer general member-related inquiries, and resolve member-related issues, within appropriate guidelines.
- Monitor daily newspaper obituaries and adhere to operational procedures regarding the handling of deceased member accounts.
- Monitor competitor term certificate and deposit account rates weekly, according to procedure.
- Monitor and stock office supplies daily.
- Process online ordering of office supplies for both branches, as needed.
- Process and sort incoming and outgoing company mail, to include certified mail, and scheduling delivery pick-ups.
- Log incoming mailed-in loan payments/check deposits.
- Prepare membership fee notices to be mailed.
- Sort and organize returned mail on member accounts, according to procedure.
- Execute tasks/projects for the Operations Department, as needed and as directed.
- Attend Credit Union staff meetings as required.
- Adherence to Bank Secrecy Act (BSA) responsibilities which are specific to the position and reporting suspicious activities to Supervisor or BSA Officer.
QUALIFICATIONS
- High school graduate or GED.
- Minimum of two (2) years of customer service experience is preferred.
- Prior administrative or call center experience is preferred.
- Prior experience working in banking or finance is preferred.
- Intermediate skills related to Microsoft Office applications.
COMPETENCIES
- Positive, professional business relationships within the credit union.
- The ability to work independently and take-on additional projects as assigned.
- The ability to meet deadlines.
- Strong organizational skills.
- Excellent oral and written communication skills.
- A strong commitment to achieving personal growth and success.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
New Bedford Credit Union is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. It is the policy of NBCU to provide reasonable accommodation for qualified employees with disabilities. If you need accommodation to perform the essential functions of your position, please contact Human Resources directly.
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