Receptionist, Front Desk, Marillac

2 months ago

Albany, United States St. Catherine's Center for Children Full time
Job DescriptionJob Description

About Our Organization:

St. Catherine’s Center for Children is a leading non-profit organization in New York’s Greater Capital District. Our comprehensive range of human services reach more than 1,000 children, 600 families, and hundreds of adults across Upstate New York each year. We offer residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.

Our spectrum of services for children, families and individuals suffering from the lasting effects of abuse and neglect, family instability, mental illness, homelessness and other ongoing traumas, is continuing to grow. St. Catherine’s employs more than 300 full and part-time staff, and we are committed to cultivating a culture where all employees can bring their authentic and best selves to the workplace. Our DEI-B initiatives are designed to support and build a more equitable, inclusive and diversified workplace, one which exemplifies true respect and dignity.

Our Mission:

St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve.

Job Summary:

The Receptionist, Front Desk Monitor assists the Assistant Director with a wide variety of administrative tasks related to the effective management of daily operations of the Marillac Homeless Shelter. Tasks include, but are not limited to, supply inventory monitoring/ ordering, maintaining records of clients and the daily census. Duties also include maintaining a respectful, supportive, caring and family-like atmosphere for residents of the facility and fellow staff members.

This is a full-time position, Mon-Fri., 8am-4pm, with flexibility.

Candidates with relatable life experience are encouraged to apply

Duties & Responsibilities include, but are not limited to:

  • Establish and maintain professional working relationships with staff members, service providers, community resource people, and residents according to all agency procedures, policies, and practices.
  • Monitor the ordering of supplies necessary to operate the shelter effectively. This includes, but is not limited to: office supplies, household items, regional food bank, and first aid supplies.
  • Ensure that all record keeping requirements are being done accurately and in a timely manner. This includes archiving discharged resident files.
  • Manage multi-line telephone and the reception desk.
  • Provide typing, word processing and document filing for our Homeless Family Program.
  • Maintain program records (i.e. daily census, pantry requests, school transportation) and generate reports/summaries.
  • Ensure a safe, secure, healthy environment by reporting situations which need attention and provide follow-up as needed.
  • Intervene in crisis situations and assist in conflict resolution as needed by providing mediation and facilitating communication.
  • Communicate any program issues and concerns to the Assistant Director.
  • Perform other duties that may be assigned by the Assistant Director.

Position Requirements:

  • High School diploma (or) GED/ TASC Equivalent, required; College degree preferred.
  • Clean and valid NYS driver’s license for at least one year.
  • Excellent clerical, organization, and time planning skills.
  • Proficiency in various computer applications: Microsoft Office Suite (Word, Excel, PowerPoint), Google Business Workspace Suite (Gmail, Google Docs, Meet, Sheets, etc.); and secure Internet practices.
  • Ability to relate to a culturally diverse resident population.
  • Ability to type well and operate software necessary for preparing reports.
  • Previous experience working in a human services agency is a plus
  • Ability to react quickly to aide in conflict resolution.
  • Strong interpersonal skills, and the ability to build strong working relationships with regulatory bodies.
  • Ability to show flexibility in planning for future programming and to take direction well.
  • Ability to function well in a high-paced and, at times, stressful environment.
  • Ability to handle sensitive data with strict confidentiality.
  • Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude.
  • Outstanding communication and interpersonal skills; and exhibit empathy for those in need.
  • Demonstrated patience, flexibility and adaptability.
  • Must be willing and able to work in close proximity with the clients we serve.
  • Must have the ability to pass required pre-employment background checks.

What We Offer*:

  • Competitive Pay with an Excellent Benefits Package
  • Health Insurance options*: Medical, Dental and Vision
  • Generous Combined Leave Time and 10 Paid Holidays
  • $500 Employee Referral Bonus*
  • Professional Development & Career Growth Opportunities
  • We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program*
  • Pension Plan with Aggressive Agency contribution*
  • Life Insurance – Automatic Benefit at no cost to employee
  • Paid Training* including TCI and CPR/AED/First Aid Certification Update courses, if role appropriate
  • Tuition Reimbursement*
  • Travel/ Mileage Reimbursement*
  • Our Commitment to Diversity, Equity, Inclusion & Belonging
  • The Comfort of a Business Casual Environment.

*To qualify, certain conditions may apply

Background Checks: We run a thorough and complete pre-employment background check on all candidates being considered for a position, this includes fingerprinting. All candidates must successfully clear the pre-employment background check process, which follows NYS/DOJ requirements. We pay for all pre-employment background checks

EEO Statement: St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law.

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