Bistro

2 months ago

Columbus, United States Olshan Properties Full time
Job DescriptionJob Description

POSITION PURPOSE: Servicing all food and beverage outlets. Preparation of all food and beverage items for The Bistro, The Market, Meeting Rooms, and “to-go” Display Cases. Cleaning of wares, equipment, function spaces, and the dining area in Bistro.

ESSENTIAL FUNCTIONS:

  • Being self-motivated and responsible in overseeing the position that you are in. Actively watching all job positions in the lobby and having a sense of urgency to meet and exceed the guests’ expectations with high energy, accuracy, and a high level of sincere concern for their individual needs. Use the 15-5 rule. Always use the guests’ name twice. Smile Remember you are always on stage, and a positive attitude is to be utilized at all times while on property.
  • Preparing necessary hot & cold foods for the Bistro, meeting spaces, the Market, and our “to-go” display case. Serving and/or storing these items in accordance with proper health-department standards. Restock any purchased items as necessary. Note and report any food and/or beverage items that you may be running low on for reordering.
  • Properly use all equipment and systems including, but not limited to: Starbucks Espresso machine, TurboChef, Micros, Dish machine and all other Bistro/Kitchen equipment. This is a fast-paced environment and you will need a thorough understanding and working knowledge of all equipment.
  • Actively Communicate with Guests, Team Members, and Management to ensure guest satisfaction is of the highest levels. Clear and accurate use of the English language is to be used at all times.
  • Bistro Team Members must also be cross-trained at the Front Desk to assist both departments during high-volume periods. When the Bistro is slow, you are expected to monitor the rest of the lobby and help where needed (front desk, telephones, cleaning, etc.)
  • Maintain and clean the equipment to ensure it stays sanitary, clean and in proper working order. Maintain an organized dishwasher and/or pot sink station with the usage of proper chemicals outlined by our supplier, cleaning all dirty dishes, pots & pans as necessary. Working use of sanitary standards throughout shift.
  • Assist in the setup, breakdown, and servicing of the meeting room. Ability to work long days when required for meeting room functions. Ability to handle multi-tasking to adequately serve guests in the Bistro and meeting spaces.
  • Maintain a clean and organized Bistro, Market, Lobby, Meeting Rooms, and Kitchen areas at all times. Ensure all cleaning is done to the highest of expectations at the end of each shift, including breaking down and cleaning all equipment, removal of dirty dishes, taking out the trash, mopping, and any other tasks requested by your supervisor or MOD.
  • Use of production charts, usage records, temperature logs, and any other related documentation to ensure the safe and efficient operation of the Bistro and Market.
  • Have a strong working knowledge of food safety practices, including proper cooking and holding temperatures, as well as cleaning and sanitation procedures. Adhere to sanitation guidelines to include the use of gloves and frequent hand washing.
  • Ability to predict and proactively meet guests’ needs, empathize with guests. Ability to problem solve. Move quickly and have high levels of energy.

OTHER:

Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Ability to be on call and work flexible shifts.

Due to the cyclical nature of the hospitality industry, may be required to work varying schedules to reflect the business needs of the hotel. This includes weekends and holidays according to the hotel.

Upon employment, all team members are required to fully comply with hotel rules and regulations for the safe and efficient operation of hotel facilities. Team members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Will be required to work in any other department if the need arises.


SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform additional functions as determined by the supervisor based upon the particular requirements of the hotel

  • Ability to use and maintain an accurate cash register.
  • Basic mathematical skills to ensure specified amounts of wares are maintained in proper areas when needed.
  • Ability to store food products in proper area as well as date and rotate new stock.
  • Perform other duties as requested, such as moving supplies and equipment, cleaning-up spills, etc.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation, using some other combination of skills and abilities.

  • General working knowledge of an automatic dishwasher, and its function within a hotel.
  • Ability to work the machines and equipment in the kitchen safely and accurately. Including but not limited to: Starbucks Espresso machine, Micros, Fosse, Dishwasher, TurboChef
  • Ability to grasp, lift, carry or otherwise move materials weighing up to 50 lbs.
  • Good working knowledge of accepted standards of sanitation.
  • Basic knowledge on chemicals and the various dispensers that operate only when chemical is present.
  • Ability to read, write and understand the English language in order to comprehend guest needs, instructions, and accurately converse with Guests and fellow Team Members.
  • Able to maintain a positive attitude.
  • Must be able to bend down, reach under and over into coolers, refrigerators and ovens.
  • Hear audible alarm signals that meet NFP codes with sound decibels -10-30 range.
  • Ability to reach up to five (5) feet high in order to clean or place equipment.
QUALIFICATION STANDARDS

EDUCATION: Any combination of education and experience equivalent to graduation from high school and additional training to acquire required knowledge and skills. College education preferred.

EXPERIENCE: Restaurant or hotel experience preferred.

LICENSES OR CERTIFICATES: Great Food Safe Food is required. Tips Certification is required. Sanitation certification preferred. ServSafe is preferred. CPR Certification and First Aid training preferred

GROOMING: All team members must maintain a neat, clean and well-groomed appearance in accordance with company standards. Professional attire required.

OTHER: Additional language preferred

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