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Director of Operations-SRCC
2 months ago
Company Missions Statement:
The Mission of JWCH Institute is to improve the health status and well-being of under-served segments of the population of Los Angeles Area through the direct provision or coordination of health care, health education, services, and research. The mission is being accomplished through a variety of programs and activities, such as: medical outreach and referrals for medical care, HIV services and drug treatment; health education; psychosocial assessment and intervention; primary medical care; family planning services; and research.
Position Purpose:
Wesley Health Centers is a Federally Qualified Health Center that operates a network of services for homeless individuals living in and around Skid Row. This network includes primary care clinics, medical specialty care, recuperative care, interim housing, and access to permanent housing. We maintain numerous contracts with government agencies, local health plans, and other non-profit organizations that fund these services.
This position's purpose is to develop and manage this network in collaboration with agency directors and under the direction of the Chief Operations Officer. This position works internally and externally with Care Collaborative partners to coordinate and improve the healthcare delivery system for homeless individuals in Skid Row. The position also manages the implementation and provides oversight of the Skid Row Collaborative, a partnership between Wesley Health Centers, Los Angeles Christian Health Centers, L.A. Care Health Plan, Health Net, and the Los Angeles County Department of Health Services.
Principle Responsibilities:
- Manage and coordinate after-hours clinical services, with assistance from the Chief Operations Officer, Chief Medical Officer, and other clinic management. These services must comply with Federal, State, and L.A. County standards, individual clinic policies, procedures, and protocols.
- Manage daily operations for a panel of medical specialists in areas such as Cardiology, Dermatology, Psychiatry, Gastroenterology, Physical Therapy, Orthopedics, and Podiatry. Responsibilities include scheduling appointments, follow-ups, documentation, billing, data collection, and interactions with medical providers and other managers.
- Engage with Independent Physician Associations (IPAs) and health plans to secure specialty referrals for patients in need of follow-up care. Develop agreements as necessary for these services.
- Implement a data system to monitor specialty care hub referrals and IPA specialty referrals, ensuring compliance and oversight.
- Oversee ancillary services, including radiology, ultrasound, and CT scans.
- Oversee and monitor Collaborative Partners, including the collection of reports and ensuring contract compliance.
- Coordinate with the Chief Medical Officer, Chief Nursing Officer, credentialing staff, and other management to address staffing needs for after-hours primary care and medical specialists.
- Interface with the Chief Information Officer or Electronic Medical Records contractors to develop or modify electronic medical record templates. Work with the Billing Department to ensure the proper capture of procedure codes and encounter billings (Medi-Cal, HMO, PPO, Ryan White, Sliding Fee, etc.).
- Develop or provide patient education materials regarding access, follow-up, and operational instructions as needed.
- Perform other duties as assigned.
Qualifications:
- Minimum of seven years of senior management experience in Federally Qualified Health Center (FQHC) Operations, Medical Multi-Specialty Practices, Nursing Operations/Administration, or a related healthcare leadership role.
- Preferred degrees/licenses: Registered Nurse Practitioner, Physician Assistant, Registered Nurse, and/or Master’s in Business Administration, Healthcare Administration, Public Health, or a related healthcare field.
- Demonstrated experience in managing large, complex healthcare programs or projects, with a focus on community health and vulnerable populations, such as homeless individuals.
- In-depth understanding of regulatory requirements applicable to FQHCs, including HRSA, HIPAA, and other state and federal regulations.
- Proven experience in developing and managing multi-disciplinary teams, with strong organizational and delegation skills.
- Experience in contract management and compliance oversight, particularly in coordinating large-scale partnerships with healthcare plans and government agencies.
- Proficient in Electronic Health Record (EHR) systems, with experience in NextGen or similar systems strongly preferred.
- Excellent oral and written communication skills, with the ability to effectively communicate complex healthcare information to a variety of audiences, including staff, healthcare partners, and patients.
- Strong problem-solving skills, with a proactive approach to identifying and resolving operational issues.
- Cultural competency and experience working with diverse, underserved populations, particularly in urban or low-income settings.
- Excellent computer skills, including proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with data management systems.
*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.
Benefits: At JWCH Institute, Inc., we offer not only rewarding career opportunities but also competitive salaries that reflect our commitment to valuing excellence. Our employee benefits are designed to support your work-life balance. If you work 30 hours per week or more, you'll receive a monthly allowance to help cover medical, dental, and vision premiums. Enjoy benefits like sick leave, vacation time, and 13 paid holidays each year. We also prioritize your financial future with our 401(k) Safe Harbor Profit Sharing plan and support your well-being with comprehensive benefits, including mileage reimbursement, short-term and long-term disability plans, life insurance, and more.
Wesley Health Centers JWCH Institute is an Equal Opportunity Employer
