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Service Desk Analyst II

1 month ago

Costa Mesa, United States Experian Full time
Job DescriptionJob DescriptionCompany Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

Job Description

You will report to the Senior Manager of Production Support, supporting our Partner Solutions client/member platform and associated services and systems, provide excellent customer service, and help resolve customer application issues.

As an Experian's Service Desk Analyst, you will oversee the following:

Support Responsibilities:

  • Research and diagnose complex software issues raised by clients/members
  • Triaging alert/exception conditions raised by our Operations teams
  • Develop and implement SQL queries to help investigate and analyze issues.
  • Could you look over error logs and database content to determine the cause of a problem.
  • Document and implement workaround solutions wherever possible
  • Document steps to reproduce issues for internal and external resources
  • Document processes, procedures, and technical instructions for future reference
  • Create/manage production/staging support tickets
Qualifications

  • 3+ years of development or technical support experience
  • You have experience supporting sites using API and SDK integration.
  • You know Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting.
  • Knowledge of troubleshooting and implementing Web technologies
  • Knowledge of Amazon cloud technologies
  • Knowledge of programming and software development concepts
  • You can problem solve and work with customers to completion
  • You can handle on-call activities on a rotation basis
  • You love to take on responsibilities with finesse
  • You have experience with ServiceNow ITSM
  • You love to learn and excel in your work
  • You've earned a Bachelor's Degree in Computer Science or related field.


Additional Information

Benefits/Perks:

  • Great compensation package & bonus plan
  • Core benefits including full medical, dental, vision, and matching 401K
  • Flexible schedule, ability to work remotely, hybrid, or in-office
  • Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people's agenda very seriously and focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people-first approach is award-winning: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (globally 4.4 Stars). Check out Experian Life on social media or our careers site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible.

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