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Customer Retention Sales Representative
3 months ago
What do we do?
- We pride ourselves in taking time to educate our members on the value of the Family Security Plan in order to ensure our policy holders are adequately covered.
- We offer affordable solutions and make recommendations that make sense for those we serve.
- We have a compassionate, caring, and diverse team of Retention Specialists who work well together in an open environment along with supportive and encouraging leadership.
- We believe in growing and promoting our employees to the next level.
What’s in it for you?
- Great corporate office experience, opportunities to learn new skills, and perfect the skills you already have
- A hybrid position offering three days in office and two remote from home.
- This role has a base pay plus incentives, bonuses, profit share, paid holidays, paid time off, all expenses paid award trips, and excellent benefits.
- Annual income potential of $40,000+ along with uncapped commission to earn even more
- $20.51/hour base pay
- Not licensed? No problem We have an extensive pre-licensing program that will get you up to speed
- Our comprehensive 6-9 month Sales Development Program equips you with the skills to progress from lead generation to client interactions, mentorship, and professional credentials.
This position is a fit for you, if you:
- Are driven and goal oriented
- Are interested in customer retention and in closing sales
- Are technologically savvy
- Have a high level of integrity with the desire to help others
- Are coachable
- Are positive
- Are resilient
What experience/skills contribute to a successful Customer Solutions Specialist?
- Life and Health License preferred, but not required. The Family Security Plan® will pay you while we help you obtain insurance licenses.
- 1-2 years' of experience working in a call center environment (required)
- 1-3 years of sales experience.
What responsibilities are included in a typical day-to-day for a Customer Solutions Specialist?
- Answering all incoming retention calls efficiently and accurately.
- Maintaining daily department close ratios.
- Efficiently using all systems related to providing service.
- Offering members alternative, future payment methods when necessary.
- Identifying and maximizing referral opportunities.
- Researching and resolving policy holder issues, and driving resolution to avoid escalation.
- Entering data and other relevant information into call center database.
- Identifying opportunities to transfer to licensed sales agents for additional benefits.
- During a 90 -day period, the Customer Solutions Advisor will have to attain consistent goals before studying for the state insurance exam.
- Shadowing and training once the insurance license is obtained
If you are self-motivated and care about people, apply now