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Network Escalation Engineer

3 months ago

Lincoln, United States FIVE NINES TECHNOLOGY GROUP, INC Full time
Job DescriptionJob DescriptionDescription:

Want to work for a company built by IT people for IT people? Looking for a position to combine your world class people skills and your top-notch IT knowledge? Good, because we have been searching all over Husker Nation for you. Are you in?


About us:

  • We were born in Nebraska, raised in Nebraska, and enjoy serving the Midwest with offices in Lincoln, Omaha, Kearney, & Central City.
  • We are growing insanely fast, fast enough to make the Inc 5000 list 9 years running.
  • We are all about our company culture so much so, that it’s our #1 priority.
  • We believe life is an adventure to be lived. With more than 130 engineers, there are enough resources to go around. You can log off and know that someone else has your back so you can get out and enjoy life.
  • We love giving back to the community. In fact, we set aside dollars each month for employees to donate to causes they are passionate about.

With us you will be able to:

  • Work with insanely smart people. Top talent wants to work with top talent. Here you will have the chance
  • Stay sharp and broaden your knowledge base, achieve new heights with a team dedicated to your professional growth
  • Work for a leader that has your back.
  • Act as an escalation point for clients experiencing performance issues with their network
  • Experience multiple client environments and work to maximize their network performance
Requirements:

What we will ask you to do:

  • Act as the final point of escalation for complex network issues.
  • Diagnose and resolve advanced network incidents, ensuring minimal down time.
  • Recognize potential roadblocks and solution with the client and service team to remove them.
  • Diagnose, troubleshoot, and resolve complex technical issues involving network infrastructure, wireless solutions, firewalls, switching and related services.
  • Actively participate in disaster recovery and 911 situations relating to client networks
  • Provide the highest level of customer service, perception, and satisfaction
  • Work through a daily schedule in ConnectWise of on-going ticket review
  • Work with the Service Team Leads to ensure client requests are prioritized appropriately.
  • Provide guidance to Field Service Team Engineers on network solutions
  • Maintain internal networks as necessary: Administration and maintenance of the remote monitoring and management system.
  • Maintain proactive work each month to keep systems updated

Required Skills & Experience:

  • Associate’s or bachelor’s degree in Networking or equivalent work experience
  • Major industry certification (CCNP, CCIE, or comparable) is desired or relevant work experience
  • 5 years of experience in related role
  • 2 years of previous customer service experience
  • WLAN design/Ekahau experience
  • Fortinet/Fortigate experience preferred
  • Cisco routers, switches and firewall experience

Desired Skills & Experience:

  • Minimum of 3 years’ experience with Cisco, Meraki and/or Fortinet
  • Demonstrated ability to troubleshoot a variety of network issues
  • Strong written and verbal communication skills are essential to provide high-level customer service
  • Self-motivated with the ability to multi-task while working in a fast-paced environment.
  • Basic knowledge of Windows Server 2019/2016
  • Voip experience
  • Experience with Meraki networks and Aruba
  • Wifi surveying and planning

What we bring to the table:

  • Competitive salary
  • Full health care benefits options including health, dental, vision, and disability
  • 401K plan with company match
  • Unlimited PTO
  • Flexible work schedule