Operations Associate

1 month ago

Indianapolis, United States American United Life Ins Co Full time
Job DescriptionJob Description

As a people-centered company our mission is to champion lives and create more certainty through our unique products. As a mutual organization our commitment is to our associates, customers, and business partners. During the unexpected moments in person’s life, we offer compassion and fulfill our promises with exceptional service. We invite you to become a part of the team where we impact lives and create more clarity in the financial journey.

Job Summary

The Individual Ops Processor works in a team environment and is responsible for managing various financial requests across multiple platforms, including loans, withdrawals, surrenders, transfer of value, payments research, automated bank drafts and other financial-related functions. This individual will develop expertise with core products, as well as proficiency with the team's major workflows. The Individual Ops Processor provides quality customer service to agents, brokers, independent producers, and clients by demonstrating strong verbal and written communication skills. There is an ongoing need to learn and continuously develop your skills and improve your capabilities.

Primary responsibilities include but are not limited to:

Key responsibilities include:

  • Working within a team and independently in prioritizing your workday
  • Developing additional skills to learn processing several financial work items across multiple platforms.
  • Being responsible for producing a consistent work volume with high quality
  • Providing service that exceeds our client’s expectations.
  • Assisting with special projects
  • Achieving both individual and team goals in terms of service level standards

Job Requirements

Required Education and/or Certifications

  • High school diploma

Recommended Education and/or Certifications

  • A college degree preferred, but not required.

Required Work Experience

  • Financial operations experience, preferably in the insurance industry.
  • Proficient computer skills including the use of Microsoft Office products as well as strong written and verbal communication skills.
  • Ability to work independently, multitask, prioritize, and meet required deadlines.
  • Or any combination of education and experience which would provide an equivalent background

Salary Band: 02B

This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.

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