Spa Attendant

Position: Spa Attendant

Reports To: Spa Supervisor

Classification: Full-Time & Part-Time, Non-Exempt, Hourly

Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way.

The Spa at Southall is restorative and replenishing, a journey unto itself rooted in the healing properties of the earth. It’s a nourishing, calming experience, with a host of ancient techniques and modern therapies that draw upon the botanicals and other natural ingredients inspired by, and derived from, our farm. The spa features eight individual treatment rooms, two suites, and indulgent amenities that include a steam room, sauna, and relaxation lounge—as well as an outdoor mineral pool overlooking Lake Mishkin and a medicinal herb garden, offering respite and adding to the deep sense of connection. Healthy options, such as salads, smoothies, and fresh juices, are also available and can be enjoyed post-treatment beside Luca’s Garden, surrounded by fragrant herbs and blooms.

The Spa Attendant at Southall plays a vital support role in enhancing the overall guest experience. As a key member of the spa team, you will support the therapist, concierge, and receptionist teams by ensuring that every guest enjoys a personalized, seamless, and tranquil spa visit. This position involves preparing spa spaces, managing amenities, maintaining cleanliness, anticipating guest needs, and upholding the spa's serene environment. Your warm, attentive service will help create lasting impressions on our guests, contributing to their overall wellness journey.

Key Responsibilities:

• Guest Relations:
  Be an engaged and helpful presence in the public spa spaces. Provide information about guest’s treatments and offer spa tours when needed. Ensure guests are comfortable and well-informed throughout their visit.
• Service Promotion:
  Educate guests on daily wellness offerings and encourage participation. Be well-informed on all property outlets, hours of operation, and property wide offerings.
• Retail Support:
  Recommend and assist with the purchase of spa products tailored to individual guest needs. Take food and beverage orders and deliver to the guest.
• Facility Preparation & Maintenance:
  Prepare the spa environment for daily operations, ensuring all areas, including the reception, lounges, wet areas, terrace, garden, and treatment spaces, are immaculate, organized, and well-stocked with amenities.
  Cleanliness & Housekeeping:
  Maintain the cleanliness of all public spaces, including the employee break room, commissary, and restrooms. Perform light housekeeping duties, such as dusting, sweeping, and replenishing supplies, to ensure a pristine environment for all guests.
• Team Coordination:
  Collaborate with therapists, concierge, attendants, and other departments to ensure seamless service. Proactively address any guest issues or concerns to enhance their experience.
• Service Excellence:
  Anticipate guests needs: offering water, snack menus, extra towels, different shoe sizing, etc. Respond to guest feedback with empathy and professionalism, aiming to exceed expectations and contribute to a superior spa experience.

Qualifications:

• Prior experience in a customer service or support role, ideally within a luxury spa, wellness, or hospitality setting.
• Keen attention to detail.
• Elegant verbal and written communication skills, with a refined and professional demeanor.
• A genuine passion for wellness, hospitality, and creating memorable guest experiences.
• Flexibility to work varied hours, including weekends and holidays, to meet guest needs.

Skills and Experience:

• High attention to detail and the ability to manage multiple tasks effectively.
• A positive attitude with excellent customer service and interpersonal skills.
• Strong communication, listening, and reporting abilities.
• Capability to remain calm and focused in a busy, high-volume environment.
• Team-oriented with a collaborative mindset.
• Experience in luxury, hospitality, spa, or wellness industries is preferred.

Education:

• High School diploma or equivalent is preferred.
• Additional certifications in hospitality or wellness services are advantageous.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.