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Technical Analyst

2 months ago

Baltimore, United States ZeroFOX Full time
Job DescriptionJob DescriptionSalary:

ZeroFox seeks a Technical Analyst to analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to junior analysts. Are you a skilled and experienced technical analyst? Do you enjoy working with cross-functional teams to solve complex technical issues? If yes, you might want to apply for the Senior Technical Analyst role. You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes.


Role and responsibilities

  • Analyze and troubleshoot complex technical problems, working closely with end-users and stakeholders to identify and resolve issues promptly.
  • Provide technical guidance and support to junior analysts, helping them in problem-solving and technical decision-making.
  • Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions that align with the organization's goals and objectives.
  • Evaluate and recommend system upgrades, software installations, and technology enhancements to improve efficiency and productivity.
  • Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides, ensuring accuracy and relevance.
  • Conduct research on emerging technologies, best practices, and industry trends, and recommend innovative solutions to address business needs.
  • Monitor and maintain system performance, conducting regular audits and providing recommendations for optimization and improvement.
  • Lead and participate in technical projects, ensuring timely and successful completion within budget and scope.
  • Collaborate with vendors and external partners to implement and support technology solutions, ensuring smooth integration and functionality.
  • Stay updated with industry standards and regulations, ensuring compliance and adherence to security protocols.


Required qualifications and skills

  • Must be a US Citizen born on US Soil
  • Project management and related experience typically obtained in 5-7 years
  • Strong project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
  • Outstanding ability to coordinate among stakeholders, rapidly achieve consensus, produce very efficient, actionable plans and execute to plan
  • Proven ability to solve problems creatively
  • Strong familiarity with project management software tools, methodologies, and best practices
  • Experience seeing projects through the full life cycle
  • Excellent analytical skillSuperior attention to detail in tracking & reporting changes to plans
  • Excellent ability to summarize information both written and visually
  • Previous experience with writing and editing technical communications
  • Strong ability to work with and/or influence stakeholders/others as required to execute to plan
  • Written and spoken fluency in the English language


Desired qualifications and skills

  • Experience working in a project management capacity at technology company, typically obtained in 5-7 years 
  • Project Management Professional (PMP) or PRINCE2 certification preferred
  • Bachelor's degree in Computer Science, Information Technology, or a related field.


ABOUT ZEROFOX

ZeroFox’s mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den: with $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth. That means committing to the success of each of our employees so you can be the best version of yourself on the best team. If you’re ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, you’ve come to the right place.


Equal Opportunity, Diversity & Inclusion We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.


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