We have other current jobs related to this field that you can find below

  • Guest Services Supervisor

    5 days ago

    San Diego, California, United States Wsmanagementinc Full time

    Position:GUEST SERVICES SUPERVISORJob Overview: We are a renowned hospitality establishment dedicated to delivering exceptional guest experiences. We are looking for a skilled and motivated Guest Services Supervisor to manage our front office operations and ensure our guests receive the highest level of service.Position Summary: The Guest Services Supervisor...

  • Guest Services Supervisor

    5 days ago

    San Diego, California, United States Davidson Hospitality Full time

    Position Summary Are you an enthusiastic hospitality expert dedicated to delivering outstanding service? We invite you to join our team as a Guest Services Supervisor, where you will play a crucial role in crafting unforgettable experiences for our esteemed guests. In this position, you will oversee a team of bell staff, establishing the benchmark for...

  • Guest Services Supervisor

    3 months ago

    San Diego, United States Bartell Hotels, a CALP Full time

    Job DescriptionJob DescriptionAbout Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and...

  • Guest Services Supervisor

    2 weeks ago

    San Diego, United States Pacific Terrace Hotel Full time $25

    Job DescriptionJob DescriptionAbout Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and...

  • Guest Services Supervisor

    5 days ago

    San Diego, California, United States Vets Hired Full time

    About the Role: Front Desk ManagerPOSITION OVERVIEWThis entry-level managerial role is tasked with guiding and supporting the effective execution of daily operational requirements within the front office. Key areas of focus include Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The role aims to enhance both guest and employee satisfaction while...

  • Guest Services Supervisor

    6 hours ago

    San Diego, California, United States Residence Inn San Diego Poway Full time

    Company Overview:At Residence Inn San Diego, Poway, we pride ourselves on fostering a culture of excellence and innovation. With a strong presence in the hospitality industry, we manage a diverse portfolio of hotels, ensuring exceptional service and guest satisfaction.Position Summary:As a Front Desk Supervisor, you will play a pivotal role in creating...

  • Guest Services Supervisor

    5 days ago

    San Diego, California, United States Residence Inn San Diego Poway Full time

    Company Overview:At Residence Inn San Diego Poway, we pride ourselves on fostering a culture that emphasizes teamwork and exceptional service. With a portfolio that spans numerous hotels across the nation, we have established a reputation for excellence in hospitality management.Position Summary:As a Front Desk Supervisor, you will play a pivotal role in...

  • Guest Services Supervisor

    6 days ago

    San Diego, California, United States Omni Hotels Full time

    Location: San Diego HotelExperience the beauty of San Diego, where miles of sandy beaches meet a pleasant climate year-round. The Omni San Diego Hotel, a newly renovated four-star establishment, is committed to delivering an exceptional experience for both guests and associates. Our team enjoys a vibrant work atmosphere, comprehensive training, and the pride...

  • Guest Services Supervisor

    2 months ago

    San Diego, United States Holiday Inn Bayside Full time

    Job DescriptionJob DescriptionPrimary Objective of Guest Services Supervisor PositionTo assist in supervising the operations of the Front Desk, to include the performance or Guest Service Agents and Bell staff, ensuring all are executing in a pleasant, professional and efficient manner, contributing to an overall positive guest experience. Responsibilities...

  • Guest Services Supervisor

    3 months ago

    San Diego, United States Bartell Hotels, a CALP Full time

    Job DescriptionJob DescriptionAbout Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and...

  • Guest Services Supervisor

    6 days ago

    San Diego, California, United States Huntington Hotel Full time

    Job Title: Front Desk SupervisorOverall ResponsibilitiesThe physical requirements outlined here are representative of those that must be fulfilled by an associate to effectively execute the essential functions of this role. Reasonable accommodations may be provided to enable individuals with disabilities to perform these essential functions.While executing...

  • Guest Services Supervisor

    5 days ago

    San Diego, California, United States Vets Hired Full time

    About the Role: Front Desk ManagerPOSITION OVERVIEWThis entry-level management role is essential for guiding and supporting the successful execution of daily operational tasks at the front desk. The front office encompasses various areas, including Bell/Door Staff, Switchboard, and Guest Services. The primary goal is to ensure both guest and employee...

  • Guest Services Supervisor

    6 days ago

    San Diego, California, United States Westin San Diego Full time

    Position Overview:The Guest Services Supervisor plays a pivotal role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also crucial in optimizing room revenue and occupancy rates.Qualifications:Minimum of 2 to 3...

  • Guest Services Supervisor

    5 days ago

    San Diego, California, United States Westin San Diego Full time

    Position Overview:The Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates.Qualifications:Minimum of 2 to 3...

  • Guest Services Supervisor

    5 days ago

    San Diego, California, United States Homewood SD Sea World Full time

    Position Overview:The Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates.Qualifications:Minimum of 2 to 3...

  • Guest Services Supervisor

    2 months ago

    San Diego, United States Hostelling International USA Full time

    Job DescriptionJob DescriptionSummary: In addition to front desk responsibilities, the guest services supervisor is primarily responsible for supervising front desk staff, covering shift shortages as needed and ensuring the daily paperwork for all shifts is completed, making bank deposits, opening the safe and providing change.Responsibilities:• Supervise...

  • Guest Services Supervisor

    5 days ago

    San Diego, California, United States Aimbridge Hospitality Full time

    Job OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates.QualificationsMinimum of 2 to 3 years...

  • Guest Services Supervisor

    7 hours ago

    San Diego, California, United States Aimbridge Hospitality Full time

    Job OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates.QualificationsMinimum of 2 to 3 years...

  • Guest Services Supervisor

    6 hours ago

    San Diego, California, United States Aimbridge Hospitality Full time

    Job OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates.QualificationsMinimum of 2 to 3 years...

  • Guest Services Supervisor

    6 hours ago

    San Diego, California, United States Aimbridge Hospitality Full time

    Job OverviewThe Guest Services Supervisor plays a crucial role in supporting the Front Desk Manager and/or General Manager by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay. This position is also tasked with optimizing room revenue and occupancy rates.QualificationsMinimum of 2 to 3 years...

Guest Services Supervisor

2 months ago

San Diego, United States Bartell Hotels Full time
Job DescriptionJob Description


About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue.

Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague.

Bartell Hotels is an equal opportunity employer.


Primary Objective of Guest Services Supervisor Position

To assist in supervising the operations of the Front Desk, to include the performance or Guest Service Agents and Bell staff, ensuring all are executing in a pleasant, professional and efficient manner, contributing to an overall positive guest experience.

Role:

  • Supervising procedural aspects of the hotel's front office
  • Observing and assisting employees while they work to ensure that the guest services team is checking guests in and out of the hotel in an efficient, courteous, and professional manner
  • Ensuring guests needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable
  • Assisting employees with questions and problems as they occur
  • Ensuring that all safety and security policies and procedures are followed
  • Assisting with the training, coaching and development of team members
  • Managing and resolving all guest complaints and compliments in a professional and courteous manner
  • Maintaining an up to date working knowledge of all property amenities as well as any special events
  • Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
  • Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
  • Must have the ability to communicate clearly and directly with guests and team members using a positive, clear speaking voice
  • Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
  • Must possess strong communication and listening skills

Foundational:

  • Guest check-in and check-outs in a professional and efficient manner
  • Working knowledge of guests reservations, Club Lounge, special room package promotions, third party booking, and cancellation policy according to hotel standards.
  • Rooms inventory controls
  • Demonstrate proper greeting and telephone etiquette to connect internal/external calls to guests and hotel departments.
  • Transmit and receive messages using equipment such as radios, telephone, fax, internet and email.
  • Maintain a high level of welfare, security, and safety of the guest information including issuance of guest room keys
  • Inform guests of hotel’s amenities and services
  • Knowledgeable of local area and attractions. Provide proper recommendations and directions.

Memorable:

  • Warm, friendly greeting
  • Able to connect with the guests based on reason of stay
  • Attentively listening and responding to guests inquires in a positive, polite demeanor
  • Proactively resolving guests’ questions, requests, and challenges. Meeting each opportunity at the highest guest satisfaction and through brand standards.

Department Functions:

  • Attending mandatory meeting and training
  • General cleaning tasks of the work/office area within the health & safety standards
  • Ability to work a varied schedule on time which may include mornings, evenings, and weekends
  • Have reliable transportation
  • Ability to read and speak English
  • Perform other duties as assigned, requested or deemed necessary by management

Physical Demands & Work Environment

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, as well as frequently lifting and/or moving up to 50 pounds. The employee must also be able to go up and down a flight of stairs while carrying 25 pounds. The employee is sometimes exposed to outside weather conditions and the noise level in the work environment is usually moderate.