Account Manager

4 weeks ago


Houston, United States Puffer-Sweiven Full time
Job DescriptionJob Description

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties:

As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

  • Pressure Management
  • Isolation Valves & Actuation
  • Control Valves & Regulators
  • Process Control & Safety Systems
  • Oil & Gas Automation– fiscal custody metering, controls, and SCADA
  • Reliability Solutions & Services
  • Specialty Pumps & Rotating Equipment
  • Instrumentation
  • Maintenance & Repair Services

Job Title: Account Manager - RQ

Duties and Responsibilities:

  • Identifies and evaluates customer needs and offers appropriate solutions.
  • Works under the direction of the Sales Manager to develop the account plan.
  • Promotes Rotating Equipment products and services to customers including, but not limited to; positive displacement pumps, blowers, compressors and their accessories, centrifugal pumps and pump packages and accessories and related process equipment such as vacuum pumps, static vacuum equipment, mixers and heat exchangers.
  • Interfaces with RQ management, inside sales and other company sales and account teams to communicate activities, opportunities, issues, and status of goals, all designed to deliver the total Company value.
  • Develops and maintains customer relationships.
  • Attends technical conferences and product and technical training sessions.
  • Establishes and maintains relationships with Engineering, Purchasing, Maintenance departments, other key decision makers and Principals.
  • Conducts product demonstrations and technical presentations.
  • Provides technical assistance to other Sales and Operations personnel.
  • Presents and specifies products for varied applications. Determines application and specification of products.
  • Helps develop sales forecast and strategy to accomplish goal.
  • Expedites for customer - customer rep within the Company.
  • Provides input and feedback relative to pricing and sales margins.

QUALIFICATIONS:

Education/Knowledge:

  • BS/BA Degree in Business or Engineering related disciplines. Alternative AS/AA degree and two plus years of experience; or equivalent combination of education and experience. Technical degrees are preferred.
  • Basic knowledge of the oil & gas industry - up, mid and downstream. Solid knowledge of basic hydraulic principles and pumping systems and related equipment.

Experience/Skills:

  • 3-5 Years technical sales/customer service experience required including experience of prospecting, cold calling and presentations to customers.
  • Good Computer skill proficiency with MS Office and Outlook.
  • Strong written and oral communication skills including formal presentation skills.
  • Solid interpersonal skills; specifically engaged listening and acknowledging skills, as well as questioning and discovery skills.

COMPETENCIES:

  • Demonstrated ability to interface with and influence senior level executives.
  • Strong prospecting/opportunity identification skills. Innovative in selling and servicing approach.
  • Strong drive and initiative – motivated to success. Displays win/win negotiating skills.
  • Ability to manage customer expectations relative to deliverables and timeframes. Strong Customer Service Skills, including the ability to develop rapport and trust with customers.
  • Strong strategic thinker with solid technical aptitude.
  • Team Player with good conflict management and consensus building skills.
  • Demonstrated proficiency in coordination of multiple sales departments and support staff to provide customer solutions effectively and optimize Company success.
  • Problem solver- Uses good judgment and approaches opportunities strategically.
  • Strong Business Acumen. Recognizes complimentary solutions.
  • Exhibits strong self-management skills including a high degree of professionalism and dependability.

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