Operational Support Spl

3 weeks ago


Jacksonville, United States TPH Holdings LLC Full time
Job DescriptionJob Description

Operational Support Specialist

Reports To: Manager

Direct Reports: No

Status: Full-Time

Salaried

Division: Operational Support

Job Purpose:

The Operations Support Specialist is responsible for the overall store and sales support of labor claims. Responsible for daily interaction with Sales staff and Vendors, helping answer labor claim questions and double-check all entries for accuracy.

Key Job Responsibilities:

  • Manage, review, & resolve Labor Claims that come into the system
  • Review labor claims daily based on type concentrating on the claims aging
  • Effectively evaluate each outside sales representative on labor claims
  • Identify customers / OSRs labor claim habits
  • Assist and resolve cycle count errors
  • Train and coach sales representatives to identify a valid labor claim
  • Work cooperatively with store personnel to improve customer service and resolve customer labor claim issues quickly
  • Issue credits as related to labor claims
  • Create Pos
  • Create transfers
  • Work with Vendors on Labor Claims
  • Assist with Reports & administrative duties

Requirements:

  • Knowledge of auto parts or automotive industry preferred
  • Experience in outside sales or store operations preferred
  • Microsoft Excel, Word, Outlook, and PowerPoint

Benefits: We offer a competitive compensation plan complete with attractive benefits offerings that include (not limited to):

  • Medical
  • Dental
  • Vision
  • Life insurance
  • 401k, paid time off
  • Opportunities for advancement

Environmental/Occupational Health and Physical Requirements:

To perform the duties of this job the employee must be capable of working in a fast-paced environment and must be able to sit at a computer for long periods of time. The occasional heavy lifting of 50lbs or more may be required.

XL Parts and The Parts House (TPH) a Marubeni Group is an Equal Opportunity Employer. All employment with XL Parts is contingent upon a successful background check and drug screen that meets the Company’s guidelines for employment.



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