Service BDC Specialist

3 weeks ago


Clear Lake, United States Pritchard's Lake Chevrolet Full time
Job DescriptionJob Description

Service BDC Specialist

Position Overview: We are seeking a dedicated and organized Service BDC (Business Development Center) Specialist to join our automotive dealership team. In this multifaceted role, you will be the primary point of contact for customers regarding service inquiries, appointment scheduling, and maintenance follow-ups. Your efforts will directly contribute to enhancing customer satisfaction and retention while ensuring efficient dealership operations.

Key Responsibilities:

  • Manage customer inquiries via phone, email, and online channels.
  • Handle incoming queries related to vehicle service and maintenance.
  • Follow up on leads generated through various channels.
  • Schedule and coordinate service appointments.
  • Maintain accurate appointment records in the dealership's system.
  • Proactively reach out to past customers for maintenance reminders.
  • Handle urgent customer calls and provide solutions.
  • Follow up with customers who miss appointments and reschedule as needed.
  • Coordinate logistics for rental vehicles or towing services.
  • Promote current promotions and service packages.
  • Collaborate with team members to enhance customer engagement.

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Qualifications:

  • Strong verbal and written communication skills.
  • Excellent organizational abilities.
  • Commitment to delivering exceptional customer service.
  • Basic knowledge of automotive services.
  • Strong problem-solving skills.
  • Ability to work effectively within a team.
  • Experience with CRM systems and dealership management software preferred.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.



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