Audio/Visual Technology Specialist-Alexandria, VA

3 weeks ago


Alexandria, United States DirectViz Solutions, LLC Full time
Job DescriptionJob Description

DirectViz Solutions, LLC. is a high-level, strategic consulting services firm that meets mission IT needs for government clients. We are sourcing for a Audio/Visual Technology Specialist. The work location will be Alexandria, VA.


Job Description:

The Audio/Visual Technology - Specialist will be proficient in Zoom and audio/visual technologies used to support virtual meetings necessary to support the Program Lead in virtual meetings using Zoom to organize break-out sessions, taking attendance, conducting polls, facilitating Zoom chat conversations, assisting with participant technology issues and providing technical support, as well as escalating issues that need additional assistance and problem resolution.

Qualifications - Bachelors and 3 years' experience or High School Diploma and 10 years' experience.


Required Skills

  • 3+ years' experience using Zoom to include features and functionality
  • 3+ years' experience providing phone and/or in-person support for business application (Analysis, Diagnosis, Remediation, Testing, Performance Tuning)
  • 3+ years' experience with standard Windows OS applications and MS Office applications
  • 3+ years' customer service experience
  • Excellent written and oral communication skills

Desired Skills

  • Application Analysis
  • ITIL Service Management
  • Business Application Training
  • User Acceptance Testing
  • Application Development

Responsibilities include:

  • Provide technical support and troubleshooting for desktop hardware, audio/visual technologies and applications such as Zoom, SharePoint, and custom applications
  • Anticipate Program Lead's needs during the meeting
  • Monitor and record participant attendance
  • Monitor Zoom chat box during virtual meeting
  • Help participants who lose audio connections
  • Monitor video functionality
  • Organize breakout sessions
  • Conduct polls
  • Coordination with Call Center leadership and client staff
  • Assist customer with login issues
  • Support training activities for participant orientation and program director orientation and facilitator training
  • Log issues using CRM tool.

Physical and Mental Qualifications

  • Be able to maintain awareness during scheduled working hours
  • Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
  • Able to lift up to 15 pounds
  • Excellent verbal and written communication; good command of the English language
  • Execute tasks independently and work as a team
  • Learns and memories routine tasks
  • Strong organizational, grammar, business correspondence, and self-management skills

Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be provided for employees with disabilities.

DVS retains the right to change or assign other duties to this position.


DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.



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