Customer Service Representative

1 month ago

Anaheim, United States Alex Mora - State Farm Agent Full time
ROLE SUMMARY:

We are seeking a highly organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers.

As a Customer Service Representative with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position.

Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income.

We look forward to incorporating your energy and marketing perspective into our team as we build success together.

KEY RESPONSIBILITIES:

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

REQUIREMENTS:

  • Bilingual - Spanish required.
  • Dedicated to customer service.
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
  • Able to obtain Property and Casualty License.
  • Able to obtain a Life/Health License.
  • Able to achieve mutually agreed upon marketing goals.
  • Interested in marketing products and services based on customer needs.

BENEFITS:

  • 401(k) 4% match.
  • Salary plus commission/bonus.
  • Monday-Friday Fixed Schedule (8:30 am - 5:30 pm).
  • Paid time off (vacation and personal/sick days).
  • Paid Dental.
  • Paid Vision.
  • $300 a month for Health Insurance.
  • Growth potential/Opportunity for advancement within my office.

COMPENSATION:

$55,000.00 per year.

We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work.

Our team works hard to reach our goals together as a team and have fun while we are doing it. Our team is comprised of results-oriented individuals that are serious about their development.

We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.

ABOUT OUR AGENCY:

Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.

We are located in Orange and our office is open Monday-Friday 8:30 am to 5:30 pm. Closed on Weekends.

We have 10 team members at our agency and 110 years of combined insurance experience in our office.

We have received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, National Quality Award, Bronze Tablet, and New Agent Program Qualifier.

ADDITIONAL LANGUAGES SPOKEN:

Spanish.

If you want a career, not a job, then we encourage you to apply.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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