Call Center Representative

3 weeks ago

Douglas, United States Chiricahua Community Health Centers, Inc Full time
Job DescriptionJob Description

Job Title: Call Center Representative

Reports To: Supervisor, Call Center

Job Summary: Confirms patient appointments and verifies patient insurance and demographic information.


Qualifications and Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Job duties may be modified at any time based on business needs.


Essential Job Duties:

  • Answers phone calls expediently and refers inquiries to the appropriate parties as needed.
  • Schedules and confirms patient appointments over the phone.
  • Explains health center procedures to patients.
  • Verifies medical insurance coverage and eligibility and expires any insurances that are not active.
  • Verifies dental insurance coverage and eligibility, deductible, and maximum coverage.
  • Informs patients of account balances and correct billing amounts.
  • Notifies patients of insurance co-pays.
  • Verifies patient demographic information.
  • Ensures accuracy of information in telephone messages and deciphers the correct amount to charge self-pay or sliding fee schedule patients.
  • Takes payments over the phone.
  • Provides referral status information to patients.
  • Working assigned weekends as required.
  • Other duties as assigned.

Required Minimum Qualifications - Education, Experience, Certificates & Licenses:

  • High School Diploma or GED.
  • Three to six months customer service experience.

Preferred Qualifications - Education, Experience Certificates & Licenses:

  • One year of experience in a medical setting providing office support preferred.

Required Language Skills:

  • Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
  • Bilingual in English and Spanish may be required based on current staffing patterns, patient population, and/or duty assignment.

Physical Requirements:

  • Ability to occasionally exert enough force to move objects weighing up to 10 pounds.
  • Ability to continuously remain in a stationary position.
  • Ability to occasionally move about inside the workplace to access files, office machinery, etc.
  • Possesses hand-eye coordination and manual dexterity necessary to constantly operate computers, telephone, and other office machinery.
  • Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
  • Ability to discern the nature of sounds at a normal spoken volume.

Other Required Knowledge, Skills, and Abilities:

  • Ability to add, subtract, multiply, and divide in all measure, using whole numbers, common fractions, and decimals.
  • Ability to gather data in an organized fashion from varied sources.
  • Ability to take direction and perform assignments accordingly.
  • Knowledge of prepaid health plans preferred.
  • Knowledge of HIPAA and Corporate Compliance rules and regulations.
  • Computer literacy required.
  • Knowledge of Electronic Health Records preferred.
  • Ability to provide excellent customer service by mail, telephone, and in-person.
  • Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.
  • Ability to display a positive attitude towards patients, providers, supervisors, and other staff.

Work Environment & Conditions:

  • Work environment is typical of an administrative office setting with no substantial exposure to adverse environmental conditions.

  • Call Center Representative

    3 weeks ago

    Douglas, United States Northeast Healthcare Recruitment Full time

    We are seeking a Call Center Representative to efficiently handle patient inquiries, confirm appointments, and verify insurance and demographic information. The ideal candidate will have strong communication skills and attention to detail. Compensation: 13.85 Per Hour Education and Experience: High School Diploma or GED required. Relevant experience or...

  • Call Center Representative

    1 month ago

    Douglas, United States Northeast Healthcare Recruitment Full time

    We are seeking a Call Center Representative to efficiently handle patient inquiries, confirm appointments, and verify insurance and demographic information. The ideal candidate will have strong communication skills and attention to detail. Compensation: 13.85 Per Hour Education and Experience: High School Diploma or GED required. Relevant experience or...

  • Call Center Representative

    3 weeks ago

    Douglas, United States Northeast Healthcare Recruitment, Inc. Full time

    We are seeking a Call Center Representative to efficiently handle patient inquiries, confirm appointments, and verify insurance and demographic information. The ideal candidate will have strong communication skills and attention to detail. Compensation: 13.85 Per Hour Education and Experience: High School Diploma or GED required.Relevant experience or...

  • Call Center Representative

    2 weeks ago

    Douglas, United States Northeast Healthcare Recruitment, Inc. Full time

    We are seeking a Call Center Representative to efficiently handle patient inquiries, confirm appointments, and verify insurance and demographic information. The ideal candidate will have strong communication skills and attention to detail. Compensation: 13.85 Per Hour Education and Experience: High School Diploma or GED required.Relevant experience or...

  • Call Center Representative

    2 weeks ago

    Douglas, United States Chiricahua Community Health Centers, Inc Full time

    Job Title: Call Center RepresentativeReports To: Supervisor, Call CenterJob Summary: Confirms patient appointments and verifies patient insurance and demographic information.Qualifications and Requirements:The requirements listed below are representative of the knowledge, skill, and/or ability required. Job duties may be modified at any time based on...

  • Commercial Retention Representative

    3 weeks ago

    Douglas, United States Vyve Broadband Full time

    Job DescriptionJob DescriptionVyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Commercial Services...

  • Commercial Retention Representative

    2 weeks ago

    Douglas, United States Vyve Broadband Full time

    Job DescriptionJob DescriptionVyve is a leading broadband Internet provider serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Commercial Services...

  • Welcome Center Assistant

    4 weeks ago

    Douglas, United States Wiregrass Georgia Technical College Full time

    The Welcome Center Assistant receives and routes telephone calls for the Coffee campus. This incumbent provides requested information and/or forwards calls to the appropriate locations or individuals, greets in-person college visitors, determines the nature of their business, and provides appropriate information to other personnel as needed. The Assistant...

  • Welcome Center Assistant

    7 days ago

    Douglas, United States Wiregrass Georgia Technical College Full time

    **Welcome Center Assistant (FT, CFE)** **CAMPUS**:Coffee Campus **STATUS**:Full-time **POSTING TYPE**:Regular Posting The Welcome Center Assistant receives and routes telephone calls for the Coffee campus. This incumbent provides requested information and/or forwards calls to the appropriate locations or individuals, greets in-person college...

  • Retail Sales Supervisor

    2 weeks ago

    Douglas, United States Vyve Broadband Full time

    Job DescriptionJob DescriptionSupervisor-Retail Care General Purpose: Consistently supervises and provides ongoing coaching, feedback, and support to retail representatives at Vyve Broadband. Enforces the organizations integrity of sales and service, cash audit compliancy and assures accurate revenue, operational effectiveness and the ultimate satisfaction...

  • Retail Sales Supervisor

    3 weeks ago

    Douglas, United States Vyve Broadband Full time

    Job DescriptionJob DescriptionSupervisor-Retail Care General Purpose: Consistently supervises and provides ongoing coaching, feedback, and support to retail representatives at Vyve Broadband. Enforces the organizations integrity of sales and service, cash audit compliancy and assures accurate revenue, operational effectiveness and the ultimate satisfaction...

  • Health & Fitness Specialist

    3 weeks ago

    Douglas, United States Coffee Regional Medical Center Full time

     Coffee Regional Medical Center Health & Fitness Specialist  POSITION SUMMARY •Renders professional care to patients and clients of all ages within an assigned area pursuant to the mission, goals, policy, and procedure of Coffee Regional Medical Center. •Responsibilities are to maintain the safety and well-being of the Wellness Center, including...

  • Health & Fitness Specialist

    2 weeks ago

    Douglas, United States Coffee Regional Medical Center Full time

     Coffee Regional Medical Center Health & Fitness Specialist  POSITION SUMMARY •Renders professional care to patients and clients of all ages within an assigned area pursuant to the mission, goals, policy, and procedure of Coffee Regional Medical Center. •Responsibilities are to maintain the safety and well-being of the Wellness Center, including...

  • Patient Access Liaison

    3 weeks ago

    Douglas, United States Chiricahua Community Health Centers, Inc Full time

    Job DescriptionJob DescriptionJob Title: Patient Access LiaisonReports To: Manager, Patient AccessJob Summary: Guides patients in the use of communication via Patient Portal. Answers telephone calls for clinics and administrative offices.Qualifications and Requirements:The requirements listed below are representative of the knowledge, skill, and/or ability...

  • Patient Access Liaison

    2 weeks ago

    Douglas, United States Chiricahua Community Health Centers, Inc Full time

    Job DescriptionJob DescriptionJob Title: Patient Access LiaisonReports To: Manager, Patient AccessJob Summary: Guides patients in the use of communication via Patient Portal. Answers telephone calls for clinics and administrative offices.Qualifications and Requirements:The requirements listed below are representative of the knowledge, skill, and/or ability...

  • Obstetrics & Gynecology Physician - Wyoming

    1 week ago

    Douglas, United States The Medicus Firm Full time

    Position HighlightsFlexible 4-day workweekQuality of Care position: average of 18 patients per dayState-of-the-art Women's Health Center with cutting-edge imaging services, birthing center w/advanced L&D technology, dedicated OR for C-sectionsShared call rotation (1:4)Easy access to both mountains and cityFinancial Package75th percentile salary...

  • Obstetrics & Gynecology Physician - Wyoming

    2 weeks ago

    Douglas, United States The Medicus Firm Full time

    Position HighlightsFlexible 4-day workweekQuality of Care position: average of 18 patients per dayState-of-the-art Women's Health Center with cutting-edge imaging services, birthing center w/advanced L&D technology, dedicated OR for C-sections3-4 exam rooms, private office, US, equipment as neededShared call rotation"100 Best Small Towns in...

  • Obstetrics & Gynecology Physician - Wyoming

    3 weeks ago

    Douglas, United States The Medicus Firm Full time

    Position HighlightsFlexible 4-day workweekQuality of Care position: average of 18 patients per dayState-of-the-art Women's Health Center with cutting-edge imaging services, birthing center w/advanced L&D technology, dedicated OR for C-sections3-4 exam rooms, private office, US, equipment as neededShared call rotation"100 Best Small Towns in...

  • Obstetrics & Gynecology Physician - Wyoming

    1 month ago

    Douglas, United States The Medicus Firm Full time

    Position HighlightsFlexible 4-day workweekQuality of Care position: average of 18 patients per dayState-of-the-art Women's Health Center with cutting-edge imaging services, birthing center w/advanced L&D technology, dedicated OR for C-sections3-4 exam rooms, private office, US, equipment as neededShared call rotation"100 Best Small Towns in...

  • Security Officer Weekday PM Shift- Conversion

    2 weeks ago

    Douglas, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and...