Retail Sales Supervisor

3 weeks ago

Douglas, United States Vyve Broadband Full time
Job DescriptionJob Description

Supervisor-Retail Care
General Purpose: Consistently supervises and provides ongoing coaching, feedback, and support to retail representatives at Vyve Broadband. Enforces the organizations integrity of sales and service, cash audit compliancy and assures accurate revenue, operational effectiveness and the ultimate satisfaction of customers in our markets.
 
DUTIES AND RESPONSIBILITIES

  • Supervises, interviews and hires retail center representatives.
  • Sets performance standards and goals, monitors progression, identifies both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
  • Track and report on complaint trends and submit recommendations to Manager/Director for employee education needs and operational enhancements.
  • Coaches, performs correctives as necessary and performs annual reviews.
  • Handles difficult customer inquiries and complaints referred to by other call center representatives.
  • Coordinates and schedules work assignments relating to subscriber inquiries, customer care calls and complaints/escalations.
  • Monitors inbound calls and in-person interactions to ensure professionalism, accuracy and use of proper in given to customers (end-users).
  • Monitors productivity daily/weekly/monthly and reports results to Manager and/or Director.
  • Consistent exercise of independent judgment and discretion on significant operational matters.
  • Determines work procedures, prepares work schedules that maintains call volume handled and expedited workflows.
  • Provide guidance to representatives in the resolution of difficult situations. Ensures competence and continuity through effective training, motivation, coaching, development and recognition.
  • Ensures that the goal of gaining, retaining and exceeding customer expectations is being performed by call center employees on a consistent daily basis.
  • Studies, creates and standardizes procedures to improve efficiency of representatives.  
  • Distribute and reinforce written guidelines regarding changes to policies and procedures as outlined by Management team.
  • Maintain current and accurate monitoring statistics and performance metrics.
  • Exhibits strong understanding and knowledge of call center operations.
  • Act as a role model and mentor to all representatives.
  • Maintain professional working relationships with personnel from all departments.
  • Regular, consistent and punctual attendance. Must be able to work nights, weekends and various schedules as necessary.
  • Participates in special projects and performs other duties as assigned.
SUPERVISORY DUTIES
Supervises the day-to-day operations of remote retail locations, is directly involved with, and exercises independent judgment with respect to the following:  
  1. Interviews candidates for open positions and makes recommendations for hire, rehire, or         promotions.
  2. Reviews and approves employee schedules, which includes requested time off and ensures sufficient staffing levels through scheduling and assignment of overtime as needed.
  3. Coaches and counsels’ employees in the areas of under-performance. 
  4. Makes initial determination regarding whether an employee under his/her direction and control should be counseled and/or disciplined and makes recommendations as to the nature of the discipline regarding the same, including the issues of corrective actions and Performance   Improvement Plans (PIPs).  Delivers correctives in timely manner to employees.
  5. Provides ongoing coaching/mentoring to improve performance and overall team effectiveness.   6. Assigns work to employees based on the specific skills, training, experience, and availability of the individuals under his/her direction and control and ultimately is responsible for the completion of said assignments.
  6. Assesses, prioritizes, and alters work assignments of direct reports on a day-to-day basis as operational needs require. 
  7. As needed, conduct periodic meetings (daily, weekly and/or monthly) with direct reports to       provide training on proper techniques, sales, services, and monthly progress reports. 
  8. Prepares, conducts, or gives input to performance evaluations for employees under his/her        direction which is considered by the Company in determining annual merit increases. 
  9. As needed, makes recommendations for termination based on employee’s performance and/or behavior. 
  10. Travel up to 50% of the time to various retail centers/sites; perform audits, coaching/feedback.
QUALIFICATIONS
  • Associate degree or work experience equivalent required.  
  • Minimum 3-5 years supervisory or management experience required. 
  • Proficiency in using Office software: Microsoft Word, Excel required. Broadhub/GLDS Order Entry System and cloud-based phone system knowledge preferred.
  • Strong leadership and supervisory skills.  A change agent that can motivate the team.    
  • Strong oral and written communication skills.
  • Customer-centric focused.  
  • Excellent analytical problem solving and conflict resolution skills.
  • Ability to work well under pressure, while performing multiple tasks.
  • Ability to work as a productive member of a team.
  • Ability to work a flexible schedule, including nights and weekends.
What’s in it for you…
  • Culture. A fun and supportive team to be a part of
  • Support. Supervisors and managers that care about your personal success and growth.
  • Advancement. Significant training and assistance to be successful.
  • Benefits. Subsidized medical, dental, vision plan. Voluntary life insurance and disability coverage are available. Company paid life insurance, vacation, holiday, and sick pay.
  • Future. 401k to help set you up in life and time-off with pay to enjoy your life (after meeting employment eligibility)
  • Compensation. Base pay plus commission that puts you in the driver’s seat of how much you earn.
  • Courtesy Services. Employees living within our serviceable areas are eligible for free or reduced priced Internet, video and voice services.

Equal Opportunity Employer. Pre-employment drug test, motor vehicle record and background check required.
Vyve Broadband, Northland Communications, and Eagle Broadband are equal opportunity employers and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.

Powered by JazzHR

SfcTr0wA1G

  • Sales Associate

    3 weeks ago

    Douglas, United States Hibbett Retail, Inc. Full time

    Job DescriptionJob Description01347 Douglas, AZLE_301 Hibbett Retail, Inc.Job Title: Sales AssociateDepartment: OperationsFLSA Status: Non-ExemptReports To: Store ManagerSUMMARYThe Sales Associate is responsible for assisting the store's management staff with providing quality customer service. The Sales Associate is knowledgeable in each product area or...

  • Retail Sales and Store Support>

    4 weeks ago

    Douglas, United States Safeway Full time

    Safeway - JobID: 478230 [Grocery Associate / Team Member] As Retail Sales and Store Support at Safeway, you'll: Be the face of the Company; Interact with the valued customers whether you are bagging groceries, arranging flowers, slicing cheese, or sweeping the floor; Help customers and fellow associates; Be thoughtful and passionate about your work; Smile...

  • Sales Associate Retail

    4 weeks ago

    Douglas, United States Woosah LLC Full time

    Job DescriptionJob DescriptionGeneral SummaryThe Sales Associate position is responsible for providing a complete shopping experience for our customers. The Sales Associate is responsible for the areas of customer service and sales, store merchandising and maintenance, environmental activism, store operations, and training.ResponsibilitiesCustomer Service...

  • Sales Associate Retail

    3 weeks ago

    Douglas, United States Woosah LLC Full time

    Job DescriptionJob DescriptionGeneral SummaryThe Sales Associate position is responsible for providing a complete shopping experience for our customers. The Sales Associate is responsible for the areas of customer service and sales, store merchandising and maintenance, environmental activism, store operations, and training.ResponsibilitiesCustomer Service...

  • Store Manager

    3 weeks ago

    Douglas, United States Hibbett Retail, Inc. Full time

    Job DescriptionJob Description01347 Douglas, AZLE_301 Hibbett Retail, Inc.Job Title: Store ManagerDepartment: OperationsFLSA Status: Non-ExemptReports To: District Sales ManagerSUMMARYThe Store Manager oversees and is responsible for the store’s sales efforts in each department in the store and supervises the store’s overall operation to ensure...

  • Retail Merchandise Associate

    1 week ago

    Douglas, United States Marshalls Full time

    All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is...

  • Retail Associate>

    2 weeks ago

    Douglas, United States DDS DISCOUNTS Full time

    dd's Discounts - 204 W. 5th Street [Store Associate / Team Member] As a Retail Associate at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; Treat all Customers and...

  • Relationship Banking Supervisor

    2 weeks ago

    Douglas, United States unibank Full time

    Job DescriptionJob DescriptionOpportunity OverviewWe have a Unique opportunity to join our Branch team as a full-time Relationship Banking Supervisor based in our DouglasBranch. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We’re looking for someone who thrives in a position where delivering...

  • Relationship Banking Supervisor

    7 days ago

    Douglas, United States unibank Full time

    Job DescriptionJob DescriptionOpportunity OverviewWe have a Unique opportunity to join our Branch team as a full-time Relationship Banking Supervisor based in our DouglasBranch. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We’re looking for someone who thrives in a position where delivering...

  • Retail Route Merchandiser

    1 week ago

    Douglas, United States Five Star Breaktime Solutions - Gulf Coast Full time

    **This Position reports in Savannah, Ga** At Five Star Breaktime Solutions, our Retail Merchandiser’s adequately stock our vending machines and micro-markets with food, snacks, and drinks on established routes to businesses throughout the city and surrounding areas while being on the open road working independently. As a Retail Merchandiser’s you can...

  • Retail Cleaning Associate

    4 weeks ago

    Douglas, United States TJX Companies, Inc. Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

  • Retail Cleaning Associate

    3 weeks ago

    Douglas, United States TJX Companies, Inc. Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

  • Sales Associate

    1 week ago

    Douglas, United States Norris Shoes Full time

    We are looking for a result-driven retail Sales Associates. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be...

  • Area Supervisor>

    4 weeks ago

    Douglas, United States DDS DISCOUNTS Full time

    dd's Discounts - 204 W. 5th Street [Store Supervisor / Department Manager] As an Area Supervisor at dd's Discounts, you'll: Understand that safety is the number one priority and practices safe behaviors in everything they do; Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone; Treat all...

  • Manager in Training Full time

    3 weeks ago

    Douglas, United States Hibbett Retail, Inc. Full time

    Job DescriptionJob Description01347 Douglas, AZLE_301 Hibbett Retail, Inc.Job Title: Manager in TrainingDepartment: OperationsFLSA Status: Non-ExemptReports To: Store ManagerSUMMARYThe Manager in Training is responsible for assisting the Store Manager regarding overall operations and administrative duties. The Manager in Training is knowledgeable in each...

  • Sales Associate

    4 weeks ago

    Douglas, United States Aaron's Full time

    We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career...

  • Retail Sales Representative/Key Holder

    6 days ago

    Lone Tree, Douglas County, CO, United States DXL Full time

    DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers. We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is...

  • Assistant Manager

    3 weeks ago

    Douglas, United States Hibbett Retail, Inc. Full time

    Job DescriptionJob Description01347 Douglas, AZLE_301 Hibbett Retail, Inc.Job Title: Assistant ManagerDepartment: OperationsFLSA Status: Non-ExemptReports To: Store ManagerSUMMARYThe Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and...

  • Sales Associate

    1 month ago

    Douglas, United States Aaron's Family of Companies Full time

    Sales Associate Douglas, Georgia Overview As a Sales Associate, you will play a key role in the success of the store by consistently delivering excellent customer service and fulfilling sales responsibilities from generating leads to closing agreements. This role also processes renewal payments with a high level of customer service....

  • Sales Representative

    1 week ago

    Douglas, United States Southern Crown Partners Full time

    **Job Title**:Sales Representative (Hybrid) **Reports To**:District Sales Manager **FLSA Status**:Exempt **Classification**:Full Time **Job Summary**:The Sales Representative will use their determination and drive to capitalize on sales opportunities, exceed leadership expectations and successfully reach sales goals within Southern Crown Partners...