Instruction Designer

2 months ago

Grapevine, United States BILT Inc. Full time
Job DescriptionJob DescriptionBILT Incorporated

Job Title: BILT Instruction Designer (Animation/Technical Illustration/Graphic Design)
Department: Instruction Design Center of Excellence
Location: BILT - Global Brand Support Center, Grapevine, Texas 76051

Overview
Located in the Dallas-Ft. Worth (DFW) metroplex near DFW airport and the Southlake Town Square, BILT Incorporated is a fast-growing SaaS startup company, that is rapidly revolutionizing the interaction customers have with the brands and products they buy. BILT’s 3D interactive Intelligent Instructions® are a unique differentiator that provides a superior customer experience for assembly and installation of products for retail and professional customers. BILT users will see a dramatic increase in positive customer sentiment, and a reduction in product returns and customer support costs – all of which improve a company’s bottom line and turns their users into promoters of their brand. BILT also provides brands with valuable analytics that measures the entire instruction experience. BILT also connects the manufacturer to their end users through product registration and storing of receipts and warranty information.

About The Job
If you're the person friends and family turn to when something needs assembling, installing, or repairing, and you'd rather do it yourself than call a professional, BILT is looking for you. We are seeking individuals with a mechanical inclination, experience in 3D animation or technical illustration, a positive attitude, attention to detail, and artistic and visual communication skills. BILT Instruction Designers are responsible for creating content for the BILT app, working collaboratively with account managers and salespeople to enhance the 3D interactive instruction experience.

Qualifications
  • 3D CAD and/or 3D Animation & Modeling software experience.
  • Engineering/CAD degree desirable; will consider other education or relevant experience in lieu of formal degree.
  • Ability to interpret existing 2D assembly instructions and using customer CAD, turn them into 3D animations utilizing various 3D applications.
  • Proficient in the management of complex tasks from start to finish with tight deadlines in modeling, CAD, and Technical Writing that will use our software to create a new and revolutionary consumer experience.
  • Strong technical capacity with the ability to read and understand manuals and technical documentation
  • Solid computer skills with a working knowledge of MS Office and Adobe Creative Suite
  • Strong writing and grammar skills
  • Extremely detail oriented
  • All BILT employees are brand ambassadors for BILT and will be required to participate weekly (sometimes daily) in social campaigns to assist with the promotion of BILT
  • Ability to read and understand assembly manuals and technical documentation.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, tablets, phones, photocopiers, email, and various communication programs (Zoom, Slack, etc.)

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to stand, walk; and reach with hands and arms. This job requires the employee to lift at least 25 pounds infrequently.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About BILT
The award-winning BILT app provides 3D interactive Intelligent Instructions® that are voice & text guided. Beginning with a product overview, BILT includes tools required, parts included and gently directs the procedure step by step. Tap. Zoom. Rotate. Register the product. Track the warranty. BILT provides the consumer an opportunity to review the product and assign a Net Promoter Score (NPS) corresponding to a star rating. BILT has proven to increase NPS, star ratings, product registrations and brand loyalty while reducing returns, calls to customer support, assembly time and errors.

BILT empowers brands with analytics on each product and fundamentally changes the way companies connect to their consumers. Manufacturers maintain control of their content; updates to instructions can be made in real time, so they are never obsolete. BILT supports manufacturers’ efforts to go green by minimizing paper instructions, warranty, and registration cards.

For more company information go to: www.biltapp.com/careers and submit a profile resume in our applicant tracking system.

*This position is located in the Grapevine Brand Support Center in Texas. Not a remote position.

BILT is a veteran friendly company and an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

We do not accept unsolicited agency resumes. We will not pay fees to any third-party agency, outside recruiter or firm without a mutually agreed-upon contract and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes will be considered our property and will be processed accordingly.

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