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Instructional Design and Learning Experience Manager

2 months ago

Grapevine, Texas, United States SERVPRO of Hurst-Euless-Bedford Full time
Job Description

SERVPRO of Hurst-Euless-Bedford is a leading provider of emergency services, restoration, and reconstruction solutions. We are seeking a highly experienced and strategic Director of Learning and Development to lead our organization's training strategies.

Key Responsibilities
  • Develop and execute a comprehensive learning and development strategy that aligns with our business goals and fosters a continuous learning culture.
  • Design, implement, and oversee a range of training programs, including onboarding, technical skills, leadership development, soft skills, compliance training, and more.
  • Collaborate with subject matter experts to create engaging and impactful training materials, utilizing a mix of multimedia resources, e-learning platforms, workshops, seminars, and virtual learning environments.
  • Evaluate and manage relationships with external training vendors, e-learning platforms, consultants, and other partners to ensure high-quality, cost-effective training solutions.
  • Establish KPIs to measure the effectiveness of training programs, track progress, and analyze data to make improvements.
  • Facilitate the implementation of new processes, technologies, or changes within the organization through comprehensive training initiatives.
  • Ensure that all training programs are in line with industry regulations, legal requirements, and compliance standards.
Requirements
  • Bachelor's degree in Human Resources, Organizational Development, Education, Business, or related field.
  • 3+ years proven experience in designing and implementing learning and development programs.
  • Strong understanding of adult learning principles, instructional design, and e-learning technologies.
  • Excellent leadership, communication, and interpersonal skills.
  • Analytical mindset with the ability to interpret data and translate insights into actionable improvements.
  • Strong project management skills, including the ability to prioritize and manage multiple initiatives simultaneously.
  • Familiarity with training software, learning management systems (LMS), and digital learning tools.
  • Knowledge of industry trends and best practices in learning and development.
What We Offer
  • Competitive salary and bonus eligible.
  • Professional development opportunities.
  • Comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and matching 401(k).