![Orlando Telephone Company Inc](https://media.trabajo.org/img/noimg.jpg)
Field Services Technician
4 weeks ago
Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida, is seeking a Field Services Technician to join our Tech Ops team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.
Position Summary:
The Field Services Technician must have very strong customer service skills. This employee will spend 70% of their time in customer premises and will also interface with high level clients and management teams. Customer service both while installing and during troubleshooting operations is critical to this position. This individual will be responsible for all responsibilities associated with customer installation and service.
Job Description
Technical responsibilities:
Primary responsibility of this position is to install, repair and maintain all of the Summit Broadband's products and services through field operations as defined below:
- Telephone
- Copper, Coax, Fiber
- Cable TV
- Coax, Fiber, Set Top Boxes, Cable Modems
- Internet
- Cable Broadband (DOCSIS), Fast Ethernet and Gigabit Ethernet switches (fiber)(Cat5/Cat6), GPON Home and Small Business Networking
- Basic Wireless/Wire LAN services
- Basic Network Security
- Business Networking
- Install and maintain DS1 level circuits
- Install, repair, and maintain T-Marks, switches, and ONT’s.
- Basic Business Class Telephony Testing
- Setup and test rotary, sequential Hunt Groups
- Installation, repair, and maintenance of distribution splice points including Coax Taps and vaults.
- Basic installation, testing and repair of light levels, RF levels, and service drops.
- Hybrid fiber coax network support from Optical Node and RFOG Node to Customer Premise including LE, Taps, Drops, and Splitters.
- Installation, repair, and maintenance of inside wire including twisted pair copper, Cat5, fiber and Coax.
- Basic troubleshooting of small home and office LAN networking, wireless and hotspot configurations
- Ensures customer satisfaction by providing a high-quality friendly service and identifying customer needs.
General responsibilities:
- Responds to the needs of a 24/7/365 operation
- Must be able to work after hours and weekends. Remain in service during outages until resolved
- Remain in a state of readiness to handle call issues when on call. Readiness includes being in local market, be in a state of mind so as to perform service and having company provided communications equipment ready to receive calls.
- Must be able to work emergency schedules during natural disasters and network outages.
- Requirement to meet up-selling and upgrading of customers with additional Summit Broadband's products and services.
- Fiber optic troubleshooting and splicing.
- Full accountability in safety, productivity, quality, workmanship and customer service.
- Maintain vehicle in a clean and professional manner
- Dress in approved Summit branded clothing and arrive to work on time and in a neat and professional manner
- Ability to multi-task. Ability to deal with and solve problems using solid judgment skills.
- Uses excellent hearing and listening skills to receive detailed information
- Other duties as assigned including non-technical
Job Qualifications:
- 3-5 years telecommunications experience required
- High School Diploma or General Education Degree (GED) required
- Must have SCTE Certification or receive certification within a year (company paid)
- Minimum of 3 years’ experience with service/install of networking & telephony lines
- Must be able to operate signal level meters and power meters
- Candidates must possess mechanical ability and have a basic understanding of electricity.
- Consumer electronics experience required
- Must have valid driver’s license with a clear MVR
- Employee is required to drive during night time conditions
- Must have close vision, color vision, depth perception and the ability to adjust your focus with good hand-eye coordination
- Must be able to pass standard background check and drug screening
- Must be able to lift 75 lbs. repeatedly
- Must be able and willing to climb ladders and work on utility poles
- Must be able and willing to work in adverse weather conditions and attics and crawlspaces
- Ability to operate OTDR, and fusion splicer preferred
- This job could require working from a bucket truck and performing various work duties from such an environment
- Computer skills to sufficient to process trouble tickets
- Knowledge of Excel and Word
- Summit Broadband is a life-line service provider and this position is classified as essential. Coverage, above and beyond normal working hours; before, during and after inclement weather events, including hurricanes, may be required.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Summit Broadband Inc. is a Drug-Free and Tobacco-Free Workplace and an EEO Employer. The Company participates in the E-Verify program.
-
Field Service Technician
4 months ago
Tampa, United States Poolsure, an Aquasol Company Full timeJob DescriptionJob DescriptionPoolsure, An Aquasol Company, is searching for a Field Service Technician to join our team in Tampa, FL.A Field Service Technician at Poolsure is primarily responsible for performing general maintenance, safety surveys, equipment installations and customer training at client-owned sites. The individual is provided with a company...
-
Field Service Technician
6 days ago
Tampa, United States American Technical Support Full time $20 - $28Job DescriptionJob DescriptionTampa based company specializing in stand by power system looking for a field service technician to perform preventive maintenance and installation services. Travel up to a week at a time is possible
-
Field Service Technician
3 weeks ago
Tampa, United States ESP Global Services Full time $48,000 - $53,000Job DescriptionJob DescriptionAbout the Job:As the Field Service Technician (Multi-site support), you will be the responsible onsite resolver group, managing a wide range of technical issues across multiple MS based devices. We have multiple business units where you will be working directly with the end user, troubleshooting hardware, software, and...
-
Field Service Technician
1 month ago
Tampa, United States Atosa USA, Inc. Full timeJob DescriptionJob DescriptionDescription:Atosa USA, Inc is a major manufacturer of commercial kitchen equipment, including everything from refrigeration, cooking equipment, to robotic fryers and more. For 10 years we have made a name for ourselves within the industry as a company that leads in innovation, in quality, and great service. Our company has an...
-
Computer Field Service Technician
1 month ago
Tampa, United States VorTek Systems Full timeJob DescriptionJob DescriptionComputer Field Service TechnicianJob DescriptionOur computer technicians play a vital role in providing superior hardware focused field service support to both residential and commercial customers of major PC manufacturers. The best field technicians are independent self-starters who have the drive, technical aptitude, and...
-
Computer Field Service Technician
2 months ago
Tampa, United States VorTek Systems Full timeJob DescriptionJob DescriptionComputer Field Service TechnicianJob DescriptionOur computer technicians play a vital role in providing superior hardware focused field service support to both residential and commercial customers of major PC manufacturers. The best field technicians are independent self-starters who have the drive, technical aptitude, and...
-
Field Service Technician/Engineer
3 months ago
Tampa, United States BW Water Americas, Inc. Full timeJob DescriptionJob DescriptionJob Title:Field Service Technician/EngineerDepartment:Field Services Responsible To:Manager, Field Services Job Description:Safbon Water Technology has been recently acquired by BW Water (part of BW Water Group) and is seeking a dedicated and skilled Field Service Technician/Engineer to join our dynamic team. The Field Service...
-
Field Service Technician
1 month ago
Tampa, United States Georgia Air and Refrigeration Services Inc. Full timeJob DescriptionJob DescriptionGeorgia Air and Refrigeration ServicesBenefits:Competitive salary and performance-based bonusesSalary range $23.00 to $45.00 per hourHealth, dental, and vision insuranceRetirement plan with company matchPaid time off and holidaysCompany vehicle and tools providedOngoing training and professional development opportunitiesAbout...
-
Field Service Technician
3 weeks ago
Tampa, United States Georgia Air and Refrigeration Services Inc. Full time $23 - $45Job DescriptionJob DescriptionGeorgia Air and Refrigeration ServicesBenefits:Competitive salary and performance-based bonusesSalary range $23.00 to $45.00 per hourHealth, dental, and vision insuranceRetirement plan with company matchPaid time off and holidaysCompany vehicle and tools providedOngoing training and professional development opportunitiesAbout...
-
Field Service Technician
4 weeks ago
Tampa, United States Georgia Air and Refrigeration Services Inc. Full timeJob DescriptionJob DescriptionGeorgia Air and Refrigeration ServicesBenefits:Competitive salary and performance-based bonusesSalary range $23.00 to $45.00 per hourHealth, dental, and vision insuranceRetirement plan with company matchPaid time off and holidaysCompany vehicle and tools providedOngoing training and professional development opportunitiesAbout...
-
Field Service Technician
5 days ago
Tampa, United States Georgia Air and Refrigeration Services Inc. Full time $23 - $45Job DescriptionJob DescriptionGeorgia Air and Refrigeration ServicesBenefits:Competitive salary and performance-based bonusesSalary range $23.00 to $45.00 per hourHealth, dental, and vision insuranceRetirement plan with company matchPaid time off and holidaysCompany vehicle and tools providedOngoing training and professional development opportunitiesAbout...
-
Field Service Technician
1 week ago
Tampa, Florida, United States FloodGate Medical Inc Full timeJob OverviewFloodGate Medical Inc., a prominent name in the field of Nuclear Medicine Sales, Service, and Parts, is seeking skilled Field Service Technicians across the United States.Role ResponsibilitiesField Service Technicians will be assigned a specific region where they will oversee the upkeep of nuclear medicine apparatus at client locations. This role...
-
HVAC Field Service Technician
4 weeks ago
Tampa, United States Peregrine Search Solutions Full timeJob DescriptionJob DescriptionNow Hiring experienced HVAC Field Service Technicians in Tampa!!!This is a great opportunity to work for a privately owned company with a 50-year track record of success. Work in a supportive family friendly culture and be a part of a highly professional team. Furthermore, you will be working in one of the biggest growth...
-
Field Service Technician
2 months ago
Tampa, United States OWL Services Full timeJob DescriptionJob Description Who We AreOWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service...
-
Field Service Technician
4 days ago
Tampa, Florida, United States Imperial Dade Full timePosition Overview: Imperial Dade, a premier distributor in North America, is seeking a dedicated field service technician to join our team. This role involves collaborating with our sales team to install chemical dispensing systems. Following the establishment of a sale, our technicians are responsible for the installation of necessary equipment and ongoing...
-
Door Repair Field Service Technician
3 months ago
Tampa, United States D & S AUTOMATICS, INC. DBA ATLAS DOOR REPAIR Full timeJob DescriptionJob DescriptionDoor Repair Field Service TechnicianReports to:The Field Service technician will report to the Technician Manager unless the Office Manager is needed.Job Overviews:Atlas Door Repair if looking to hire a Commercial Door Technician who is mechanically inclined with experience in the construction business and can help in the...
-
Field Service Technician Water Management
4 weeks ago
Tampa, United States Poolsure, an Aquasol Company Full timePoolsure, An Aquasol Company, is searching for a Field Service Technician to join our team in Houston, TX. A Field Service Technician at Poolsure is primarily responsible for performing general maintenance, safety surveys, equipment installations and customer training at client-owned sites. The individual is provided with a company vehicle and begins and...
-
Field Service Technician
4 weeks ago
Tampa, United States KR WOLFE INC. Full timeJob DescriptionJob DescriptionIn the role of Field Service Technician (FST), you will perform the installation, repair, preventative maintenance, and qualification of water purification systems.Pay Range: $23.00 to $30.00 per HourDuties and ResponsibilitiesCore Responsibilities Troubleshoot and repair client equipmentInstall AV, Electrical,...
-
Field Service Technician
1 month ago
Tampa, United States KR WOLFE INC. Full timeJob DescriptionJob DescriptionIn the role of Field Service Technician (FST), you will perform the installation, repair, preventative maintenance, and qualification of water purification systems.Pay Range: $23.00 to $30.00 per HourDuties and ResponsibilitiesCore Responsibilities Troubleshoot and repair client equipmentInstall AV, Electrical,...
-
Field Service Technician
2 weeks ago
Tampa, United States KR WOLFE INC. Part time $22 - $26Job DescriptionJob DescriptionIn the role of Field Service Technician (FST), you will perform the installation, repair, preventative maintenance, and qualification of water purification systems.Pay Range: $23.00 to $30.00 per HourDuties and ResponsibilitiesCore Responsibilities Troubleshoot and repair client equipmentInstall AV, Electrical,...