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3rd Shift Guest Service/Night Audit

4 months ago

Hopkins, United States Golder Hospitality Properties Full time
Job DescriptionJob DescriptionDescription:

The Home2 Suites Minnetonka is hiring for a part time 3rd Shift Guest Service/Night Audit to join our front office team.


The Night Auditor/Overnight Guest Service Representative is the main person to interact with guests during the overnight hours, typically 11pm to 7am.


Hours: Friday and Saturday 11pm - 7am


As the friendly face of the property, the hotel front desk/night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed.


If you are a night owl, hard-working, have a positive -can-do attitude and strive to deliver exceptional customer service each day, we welcome you to join our team. Must be available weekends and holidays.


What is in it for YOU?

  • Competitive wages
  • Personal Time Off
  • Bonus Plan
  • Holiday Pay
  • Referral program
  • Hotel discount program

Some Key Areas of Responsibilities include:

  • Assume the position of the Manager on Duty
  • Update all files and reset the system for the following day activity.
  • Welcome guests to the hotel and perform the check-in process.
  • Thank guests and perform the check-out process.
  • Answer all incoming and in-house phone calls.
  • Assist callers with making and/or changing reservations.
  • Assist all guests as necessary to ensure a positive experience.
  • Perform routine daily tasks.
  • Ability to work while standing for extended periods of time.
  • Assist with the laundry duties during the shift.
Requirements:

Candidates must possess the following knowledge, skills, and abilities:

  • Great attention to detail.
  • Excellent knowledge of local attractions and entertainment venues.
  • Considerable knowledge of computer systems for registration, reservations and backup systems.
  • Ability to read, write, speak and understand the English language to communicate with employees and guests.
  • Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.


Our hotel functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.


Thank you for your interest in the Home2 Suites Minnetonka Managed by Golder Hospitality