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Data Entry Customer Service

2 months ago

Jersey City, United States Pocket Ledge Full time
Job DescriptionJob DescriptionDescriptionPosition:  Data Entry Customer Service
Company: Pocket Ledge
Location: Jersey City, NJ

Salary Range: $18.50 - $28.00 per hour (depending on experience)


About Pocket Ledge:
At Pocket Ledge, we’re more than just a marketing company – we’re your dedicated partner in achieving business excellence. With a passion for innovation and a commitment to results, we’ve been helping businesses like yours thrive in the dynamic world of marketing.


Job Description:

 We are seeking a detail-oriented and highly motivated Data Entry Customer Service professional to join our dynamic team. In this role, you will play a crucial part in ensuring that our customer data is accurately entered, maintained, and utilized to provide exceptional service to our clients. Your primary responsibility will be to input and manage information in our database while also assisting customers with their inquiries via phone, email, or chat. This dual-focus position requires both strong technical skills for data processing and excellent interpersonal communications for customer interactions. The ideal candidate will be adept at multitasking, able to switch between data-related tasks and customer service queries with ease.
Key Responsibilities
  • Enter customer information accurately into our database.
  • Respond to customer inquiries via phone, email, or live chat promptly and professionally.
  • Verify and correct customer data as necessary to maintain data integrity.
  • Assist customers in navigating our services and help resolve any issues they encounter.
  • Generate and maintain reports related to customer service metrics and data entry tasks.
  • Collaborate with team members to improve data entry processes and enhance customer service delivery.
  • Provide feedback and suggestions for system improvements based on customer interactions.


Skills, Knowledge and Expertise
  • High school diploma or equivalent; some college coursework in business or related field preferred.
  • Proven experience in data entry and customer service roles, preferably in a fast-paced environment.
  • Strong attention to detail with a high level of accuracy in data entry tasks.
  • Excellent verbal and written communication skills to effectively assist customers.
  • Proficient in using data entry software and customer management systems.
  • Ability to multitask and handle a variety of responsibilities while remaining organized.
  • Strong problem-solving skills and a customer-oriented mindset.

Benefits
  • Competitive salary based on experience and qualifications.
  • Comprehensive benefits package, including health insurance, dental and vision coverage, retirement savings plan, and paid time off.
  • Opportunities for professional development and advancement within the company.
  • Vibrant office culture with a collaborative and supportive team environment.