Janitorial Account Manager

6 days ago

Fort Worth, United States ServiceMaster Maintenance Systems by Nielsen Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Training & development

Company Overview:
Crane Integrated Facilities Services Inc. DBA ServiceMaster Crane IFS is a leading provider of commercial janitorial services. We are committed to delivering high-quality cleaning solutions to our clients while fostering a culture of excellence and continuous improvement. As we expand our operations, we are seeking a dynamic and experienced Regional Manager to oversee our janitorial accounts across multiple locations.
Job Summary:
The Janitorial Account Manager is responsible for the overall management, performance, and profitability of a school system janitorial account. This role involves ensuring consistent service delivery, client satisfaction, and operational efficiency. The Janitorial Account Manager will lead a team of operations staff, driving business growth through effective management practices and strategic decision-making.
Key Responsibilities:
  • Leadership & Team Management:
    • Oversee and manage a team of site supervisors and janitorial staff across a school system.
    • Provide guidance, training, and support to ensure high performance and adherence to company standards.
    • Foster a positive work environment that encourages teamwork, communication, and continuous improvement.
  • Client Relationship Management:
    • Build and maintain strong relationships with the client, ensuring their needs are met and exceeded.
    • Conduct regular client meetings and site visits to assess service quality and address any concerns.
    • Implement client feedback into service improvement strategies.
  • Operational Oversight:
    • Ensure the effective and efficient delivery of janitorial services across the account.
    • Monitor account performance, conducting regular inspections to ensure compliance with company standards.
    • Develop and implement operational procedures and best practices to enhance service quality and efficiency.
  • Financial Management:
    • Manage the budget, including labor costs, supply expenses, and other operational costs.
    • Analyze financial performance and take corrective actions to ensure profitability.
    • Work with the finance department to prepare and review monthly, quarterly, and annual financial reports.
  • Business Development:
    • Identify and pursue opportunities for expanding services within the existing account and acquiring new business.
    • Collaborate with the sales team to develop and execute strategies for business growth within the region.
    • Participate in contract negotiations and renewals.
  • Compliance & Safety:
    • Ensure all operations comply with company policies, industry regulations, and safety standards.
    • Conduct safety training and audits to promote a safe working environment.
    • Address and resolve any safety-related issues promptly.
Qualifications:
  • Minimum of 5-7 years of experience in operations management, preferably in the janitorial or facilities services industry.
  • Proven leadership and team management skills, with experience overseeing multiple locations or accounts.
  • Strong client relationship management skills, with a focus on delivering exceptional customer service.
  • Excellent financial acumen, with experience managing budgets and driving profitability.
  • Ability to analyze data, identify trends, and implement effective operational strategies.
  • Strong communication, negotiation, and problem-solving skills.
  • Proficiency in Microsoft Office Suite; experience with industry-specific software (e.g., WinTeam) is a plus.
  • Language skills: Spanish bilingual is a plus.
Working Conditions:
  • This position requires mainly on-site work.
  • Flexibility to work evenings or weekends as needed based on client needs and operational demands.
Compensation & Benefits:
  • Competitive salary with performance-based incentives.
  • Benefits package, including health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid time off and holidays.
  • Professional development and growth opportunities.


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