![RMON Networks, Inc.](https://media.trabajo.org/img/noimg.jpg)
Service Desk Administrator/Systems Administrator
4 weeks ago
SERVICE DESK ADMINISTRATOR
POSITION OBJECTIVEManage and facilitate the completion of Customers’ support requests. The Service Desk Administrator will manage the Customers’ expectations throughout the process and strive to maintain high Customer Satisfaction levels. The Support delivery area helps shape the other delivery areas via their feedback.
REPORTING STRUCTUREThis position reports directly to the Help Desk Manager
PRINCIPAL DUTIES- Perform scheduled or reactive onsite service calls.
- Provide reactive remote support services.
- Advise and assist Customers on how to use information technology.
- Analyze and solve various IT problems.
- Install and troubleshoot Customers’ IT hardware and software.
- Ability to take ownership of tasks, prioritize effectively and ensure complete resolution
- Sets client expectations appropriately throughout the troubleshooting process
- Communicate steps taken during troubleshooting and resolutions through clear non-technical communication, or by utilizing the appropriate level of technical jargon
- Demonstrate the correct level of urgency while resolving client incidents
- Understand and appropriately applies available vendor support process
- Assess and resolve business critical network down situations and determining the quickest path to resolution for any client network outages
- Providing services which are fit for purpose, practical, cost effective, comply with relevant regulatory standards.
- Provide regular ticket reviews and reporting to the Help Desk Supervisor as required.
- Escalate major moves, adds, or changes to the Professional Services, CSM, and vCIO departments.
- Inform CSMs of minor moves, adds, or changes.
- Provide continuous feedback on; recurring customer issues, customer dissatisfaction, process inefficiencies, lack of documentation, to the other delivery areas as required.
- Maintain high positive Customer and user satisfaction and relationships.
- Keep abreast of the development of relevant IT and telecommunication systems, hardware, and software applications within the industry.
- Implement, participate, and promote Quality Assurance (QA) objectives, processes and procedures of the Company.
- Conduct thorough checking and self-checking of information and documentation.
- Keep documentation accurate and in good order.
- Assist in the training, mentoring and development of staff.
- Perform general office duties as required.
- Liaising with, managing and advising customers, other consultants, and contractors and attending meetings as required.
- Perform other appropriate duties and responsibilities as assigned by the Operations Manager.
- Adopt continuous learning and improvement processes in all aspects of the position.
- Implement, participate and promote Company Policies and Procedures.
Requirements
KEY SKILLS & EXPERIENCE QUALIFICATIONS
- Tertiary qualifications in Computer Science/Information Technology or equivalent.
- Appropriate Driver’s License based on primary role location.
- Computer-related industry certifications.
- 5 years plus previous experience in IT administration and/or technical support experience, or equivalent.
- Strong all-round knowledge of IT and telecommunications infrastructure, hardware, and software applications.
- Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
- In depth knowledge and experience with Active Directory, Group Policy, and Permissions Management
- In depth knowledge and experience supporting various server roles including DHCP, DNS File, Print, and SQL servers
- In depth knowledge of Microsoft 365 and Azure services
- Demonstrated experience with web and internet technologies.
- Strong communication (written and verbal) and interpersonal skills.
- High level organizational, project management, coordination, and prioritization skills.
- Strong problem-solving skills and self-learning.
- Show initiative when undertaking tasks.
- Able to work well both within a team environment and autonomously.
- Good task management and multi-tasking skills.
- High degree of confidentiality.
- High degree of punctuality.
- Ability to take, interpret and follow instructions.
- Customer service orientation.
- Ability to work with staff at all levels of the Company.
- Committed towards undertaking duties efficiently with a strong attention to detail.
- Professional personal presentation.
- Awareness of and ability to work in accordance with Company Policies and Procedures.
- Productivity (expected range 75%-85% utilization rate)
- Customer and staff satisfaction.
- Adherence to following, improving, and documenting Customer and internal procedures.
- Achieving time and SLA targets.
- Consistent daily approach to triage tickets and tasks.
- Satisfactory management of Customers’ expectations.
- Contribute to, and embrace, the culture of Support Team KPI’s.
- Tickets open/closed per day (Lower/Higher)
- Average Resolution time (Low)
- Customer satisfaction (High)
- Users managed per Support Engineer (High)
- Satisfactory contribution to identifying patterns and issues in our process and delivery.
- Satisfactory amounts of tickets completed daily.
- Satisfactory achievement of ongoing targets, goals and objectives as set by the Help Desk Supervisor.
- Accuracy of work undertaken, information and advice provided.
- Following of instructions and completion of tasks in a timely, accurate and efficient manner which meet the requirements of the company, customer and required regulatory standards.
- Following, utilization and promoting of Company Policies and Procedures.
Benefits
- · Competitive Salary
- · Medical, dental, vision, paid vacation and holidays
- · Expense reimbursement
- · 401K plus match
- Life, LTD and STD
-
Full-time Customer Service Leader
2 months ago
Hampstead, United States Food Lion Grocery Full time1. Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously .. Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and min Leader, Customer Service, Customer, Retail, Grocery, Associate, Service Desk
-
Patient Service Specialist
2 weeks ago
Hampstead, United States NovaCare Rehabilitation Full timeOverview When patients enter our center in Hampstead, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via...
-
Patient Service Specialist
4 weeks ago
Hampstead, United States Select Medical Full timeOverview When patients enter our center in Hampstead, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and...
-
Patient Service Specialist
4 weeks ago
Hampstead, United States NovaCare Rehabilitation Full timeOverview: When patients enter our center in Hampstead, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and...
-
FT Customer Service Leader
2 weeks ago
East Hampstead, United States Hannaford Supermarkets Full timeAddress: USA-NH-East Hampstead-305 Sandown Road Store Code: Store 08190 Customer Service (7242896) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not...
-
HEAD ATHLETIC COACH/Wrestiling
4 weeks ago
Hampstead, United States Pender County Schools Full timeHEAD ATHLETIC COACH (to include CheerleadingUnder general supervision, assist the board in the fair and just discharge of its obligation to students and staff through performance of the Head Coach role over and beyond the duties of a classroom teacher. Reports to the school principal and athletic director.SPECIFIC DUTIES AND RESPONSIBILITIESThorough...
-
Switchboard Receptionist
4 weeks ago
Hampstead, United States Recovery Solutions Full time**Compensation Range**: $18.14 - $22.18 / hour **You Matter**: - Make a difference every day in the lives of the underserved - Join a mission driven organization with a people first culture - Excellent career growth opportunities **Join us and find a career that supports**: - Caring for overlooked, underserved, and vulnerable patients - Diversity,...
-
Medical Director
3 weeks ago
Hampstead, United States Recovery Solutions Full time**You Matter**: - Make a difference every day in the lives of the underserved - Join a mission driven organization with a people first culture - Excellent career growth opportunities **Join us and find a career that supports**: - Caring for overlooked, underserved, and vulnerable patients - Diversity, equity, inclusion, and belonging - Autonomy in a warm...
-
Program Director, Hampstead
3 weeks ago
Hampstead, United States Recovery Solutions Full time**You Matter**: - Make a difference every day in the lives of the underserved - Join a mission driven organization with a people first culture - Excellent career growth opportunities **Join us and find a career that supports**: - Caring for overlooked, underserved, and vulnerable patients - Diversity, equity, inclusion, and belonging - Autonomy in a warm...
-
MEDICAL ASSISTANT-PHYSICIAN PRACTICES CPE
3 months ago
Hampstead, United States Facility SUBURBAN PHYSICIANS Full timeSummary JOB SUMMARY: Assists providers with efficient patient flow while maintaining high standards of care, perform a variety of general patient care responsibilities to include, but not limited to: measuring/recording vital signs, collecting specimens and administering injections. Administrative tasks include answering phones, maintaining physician...
-
MEDICAL ASSISTANT-PHYSICIAN PRACTICES CPE
4 weeks ago
Hampstead, United States Facility SUBURBAN PHYSICIANS Full timeSummary JOB SUMMARY: Assists providers with efficient patient flow while maintaining high standards of care, perform a variety of general patient care responsibilities to include, but not limited to: measuring/recording vital signs, collecting specimens and administering injections. Administrative tasks include answering phones, maintaining physician...
-
Medical Director
2 months ago
Hampstead, United States Wellpath Full time $300,000 - $425,000YOU MATTER:Make a difference every day in the lives of the underservedJoin a mission driven organization with a people first cultureExcellent career growth opportunitiesJOIN US AND FIND A CAREER THAT SUPPORTS:Caring for overlooked, underserved, and vulnerable patientsDiversity, equity, inclusion, and belongingAutonomy in a warm team environmentGrowth and...
-
Medical Director
4 weeks ago
Hampstead, United States Wellpath Full time $300,000 - $425,000YOU MATTER:Make a difference every day in the lives of the underservedJoin a mission driven organization with a people first cultureExcellent career growth opportunitiesJOIN US AND FIND A CAREER THAT SUPPORTS:Caring for overlooked, underserved, and vulnerable patientsDiversity, equity, inclusion, and belongingAutonomy in a warm team environmentGrowth and...
-
Program Director, Hampstead
2 weeks ago
Hampstead, Maryland, United States Recovery Solutions Full timeYou Matter: Make a difference every day in the lives of the underserved Join a mission driven organization with a people first culture Excellent career growth opportunitiesJoin us and find a career that supports:Caring for overlooked, underserved, and vulnerable patients Diversity, equity, inclusion, and belonging Autonomy in a warm team environment Growth...
-
Medical Director
1 month ago
Hampstead, United States Recovery Solutions Full timeYou Matter: Make a difference every day in the lives of the underserved Join a mission driven organization with a people first culture Excellent career growth opportunities Join us and find a career that supports: Caring for overlooked, underserved, and vulnerable patients Diversity, equity, inclusion, and belonging Autonomy in a warm team environment...
-
medical assistant-physician practices cpe
2 weeks ago
Hampstead, Maryland, United States LifeBridge Health Full timeMEDICAL ASSISTANT-PHYSICIAN PRACTICES CPE Hampstead, MD SUBURBAN PHYSICIANS CARROLL MEDICAL GROU Full-time - Day shift - 8:00am-5:00pm Allied Health 81159 Posted: February 22, 2024 Apply NowSave Job SavedSummary JOB SUMMARY: Assists providers with efficient patient flow while maintaining high standards of care, perform a variety of general...
-
Service Technician
2 months ago
Hampstead, United States St. Cyr Pool & Spa Full timeJob DescriptionJob DescriptionSalary: $20 - $25 an hourInterested in a new career that gets you outside, bringing fun to families all over the Boston area and join the highest rated and most reviewed pool and spa service company in the Boston area. St. Cyr Pool and Spa is looking for customer service focused, motivated individuals to become Swimming pool...
-
Vcio
2 weeks ago
Hampstead, United States Integris Full timeSalary Range: $80,000-$120,000_ Are you ready to make an **impact**? Join Integris, where **integrity **meets **innovation**! Be part of a team that’s redefining IT services by leading with “**People First**”. **Integris **is a leading IT solutions provider, offering high-touch services that clients love. Our team of highly experienced local...
-
School Psychologist Intern
2 months ago
Hampstead, United States Hampstead School District Full timePosition Type: Student Services & Special Education/Psychologist InternDate Posted: 1/26/2024Location: Hampstead School DistrictDate Available: August 2024Closing Date: open until filledThe Hampstead School District is seeking a school psychologist intern for the 2024-25 school year. School psychologist intern applicants must be in their final year of...
-
School Psychologist Intern
4 weeks ago
Hampstead, United States Hampstead School District Full timePosition Type: Student Services & Special Education/Psychologist InternDate Posted: 1/26/2024Location: Hampstead School DistrictDate Available: August 2024Closing Date: open until filledThe Hampstead School District is seeking a school psychologist intern for the 2024-25 school year. School psychologist intern applicants must be in their final year of...