Project Manager, Experience

Job DescriptionJob DescriptionThe Allegheny County Airport Authority [ACAA] invites you aboard our mission to create meaningful travel experiences in the aviation industry. As Pittsburgh’s gateway to the world, both Pittsburgh International Airport and Allegheny County Airport serve as beacons of change and connectivity for our region. As a member of our crew, you will directly serve, inspire, and advance our community in significant ways that impact the daily lives of others and the future of our organization. Whether you have a passion for travel, an appreciation for aeronautics and aviation, or an unparalleled love for the city of Pittsburgh, ACAA provides the opportunity for the next chapter of your career to take flight.

Our culture is one that emphasizes high performance, innovation, and learning. We know that those things only happen when everyone who works in an organization is properly empowered, equipped, and enabled in their roles to make an impact. At ACAA success is a shared responsibility, and we look forward to supporting and developing the unique strengths you could bring to our team.

Job Summary

ACAA’s Project Manager, Experience & Design will report to the Senior Vice President of Experience & Design and assumes responsibility for the management, coordination, and completion of projects while remaining aligned cross-functionally with the organization's strategy, commitments, and goals. The position will take ownership of short- and mid- as well as long-term projects by maintaining schedules, monitoring progress to keep project resources on track, and providing regular project updates.

Here is how the Project Manager, Experience & Design will help:

• Manage primary responsibilities for end-to-end project execution, resource management, progress monitoring, issue resolution, stakeholder communication, quality assurance, risk management, and time management, ensuring seamless progression and delivery of projects.
• Independently advance and monitor progress on all strategic initiatives, identifying, assigning, and tracking specific assignments to ensure timely completion.
• Conduct proactive research and prepare detailed reports, forms, executive summaries, presentations, and project specifications for assigned projects, anticipating departmental needs and providing insights.
• Develop and meticulously manage comprehensive project plans, schedules, and documentation, managing every phase for accuracy and comprehensiveness.
• Communicate effectively with internal and external stakeholders on behalf of the Department Leader; review, revise, and draft correspondences suitable for various audiences.
• Assist in accurately defining project scope, objectives, and required resources, involving all relevant stakeholders to ensure alignment.
• Manage modifications to project scope, schedule, and costs, employing appropriate verification techniques to maintain integrity.
• Track, monitor, and measure project progress and performance meticulously, ensuring the accomplishment of goals and objectives.
• Ensure optimal resource availability and allocation, delivering all projects on-time, within scope, and within budget.
• Develop and present regular project updates to various stakeholders, addressing performance, necessary adjustments, and progress.
• Manage contracts with project vendors and suppliers efficiently, assigning tasks and communicating expected deliverables clearly.
• Implement industry best practices, techniques, and standards throughout the entire project execution to ensure quality outcomes.
• Coordinate internal resources meticulously for the flawless execution of projects, aligning capabilities with project demands.
• Develop spreadsheets, diagrams, and process maps as necessary to document and visualize project details and progress.
• Take a hands-on and proactive approach to manage and drive the delivery of work, collaborating closely with project teams, stakeholders, and resources to achieve project objectives.
• Work closely with cross-functional team members, providing assistance with project canvases, scoping, and governance to ensure successful outcomes.
• Perform other related tasks as assigned or required, maintaining flexibility and adaptability to meet changing needs or priorities.

The successful candidate for the role of Project Manager, Experience & Design will demonstrate the following key competencies needed in our culture:

• Communication - Proactively conveys a clear, convincing, and timely message; Communicates effectively using two-way communication through strong verbal, written, and listening skills
• Strategic Thinking - Thinks “big picture”; Forward thinking and adept at seeing future outcomes and results; Commits to a course of action to accomplish individual, team and organizational goals
• Team Builder - Recognizes the value of teamwork and being an effective contributor to the team that drives desired results
• Customer Centricity - Aware of customer needs and the prioritization of our customers both internal and external; Makes decisions with customer in mind; Builds strong customer relationships

Qualifications

The following requirements list the minimum education/training/experience required to qualify for this job. An equivalent combination of education and/or experience may be accepted.

Requirements to apply for role of Project Manager, Experience & Design are:

• Bachelor’s degree from an accredited four-year college or university in business, management, or a related field.
• Five-Seven years of related work experience.
• Project Management Professional (PMP) certification preferred.
• Certified Customer Service Professional (CCSP) preferred.
• Experience with Asana preferred.
• Possess, or obtain prior to employment, a valid Class C driver’s license. Note: license must be maintained throughout employment.

We also expect that candidates will demonstrate the following knowledge, skills, and abilities in most cases:

• Highly proficient in Microsoft Office software, including Word, Excel, PowerPoint, and Asana.
• Extensive organizational skills and the ability to manage multiple projects and meet deadlines effectively in a fast-paced environment.
• Considerable skills in critical thinking and problem-solving.
• Considerable ability to prioritize and use sound time management and communicate deadline requirements effectively to others.
• Working knowledge of project management tools and techniques.
• Ability to procure and manage consultants/contractors.
• Ability to travel domestically or internationally 5% to 10%.

Don’t meet every requirement?

Studies have shown that women and people of color are less likely to apply to jobs if they don’t meet every single qualification. As a Smarter Airport, we recognize that talent is not always related job history and skills come from valuable experiences that aren’t always shown on a resume. If you are excited to make a positive change for our region, but your experience doesn’t align perfectly, we encourage you to apply. You may be the right candidate for our organization, whether it be this role or another.

Caring For Our Crew

At ACAA, we’ve got you covered. That applies to how we equip, empower, and enable our people to do their jobs. It also applies to our benefits, which are broader and more valuable than what many other employers offer:

• We offer two plan options for healthcare coverage from high-quality insurance carriers, as well as an ACAA-funded Health Reimbursement Account (HRA) that will help offset the cost of many medical expenses.
  • ACAA employees pay almost $1,200 less per year in healthcare payroll contributions than the average employee in other companies, according to market surveys.
  • When HRA funding is included, the health-plan deductibles paid by ACAA employees are about $1,200 lower on average than the costs paid by employees of other companies.
  • ACAA does not require that employees meet a separate deductible for pharmacy expenses before prescription-drug coverage kicks in.
• ACAA’s dental plans (included with healthcare coverage) offer an option covering children’s orthodontia.
• Employees also can take advantage of a Flexible Spending Account (FSA) to help pay for health care and dependent care expenses on a pre-tax basis.
• All eligible full-time ACAA employees participate in the Allegheny County Employees Pension Plan, a defined-benefit plan that vests after 10 years of service.
• Employees also may participate in a Deferred Compensation Plan, which allows them to contribute part of their pay on a pre-tax basis into long-term retirement investments.
• A robust Employee Assistance Program (including access to free counselling sessions, financial guidance, and care coordination), life insurance options, a wellness program, and eligibility for the Public Service Loan Forgiveness program round out ACAA’s exemplary benefits.

About Allegheny County Airport Authority

Allegheny County Airport Authority, which manages Pittsburgh International Airport (PIT) and Allegheny County Airport (AGC), is committed to transforming Pittsburgh’s airports to reflect and serve the community, inspire the industry, and advance the region’s role as a world leader.

Pittsburgh International Airport serves nearly 10 million passengers annually on 17 carriers and was named by Fast Company magazine as One of the Most Innovative Companies in the World as well as a finalist in its World Changing Ideas awards, both in 2020. PIT’s first-of-its-kind microgrid – which completely powers the airport campus through natural gas and solar energy – has won numerous awards for resiliency and sustainability.

PIT is in the midst of an ambitious terminal modernization that will make the passenger experience more efficient and deliver real opportunity for the region. The $1.4 billion new terminal program will construct a smarter, greener airport, inspired by the best of our region. The updated terminal lands in 2025 and will be the first airport terminal in the U.S. to be built from the ground-up post-pandemic, designed and constructed with the highest public health standards in mind.

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