Software Support Analyst
4 weeks ago
Location: Onsite - New York, NY
Duration: 1 year +
Contract Type: C2C - 1099
We are currently looking for a dedicated Software Support Analyst to join our team and contribute their expertise.
Education and Experience:
Bachelor of Science degree in Computer Science or equivalent.
15+ years’ experience in application development, maintenance, and support.
10+ years’ project management experience.
Strong coaching and leadership skills.
Experience working in organizations using CMM, CMMI or ITIL standards.
Responsibilities:
The duties and responsibilities of a Software Support Analyst require a general knowledge of IT application support tools, being responsive to end-user needs, effective and open communications, ability to learn new applications quickly, and work well with stakeholders.
Duties include:
Monitor applications to ensure they are ready for end-users
Identify and correct issues with the applications
Coordinate issue resolution with other support teams
Test software patches
Setup new application users and permissions
Update application configuration to address new business requirements • Fulfill ad-hoc requests from end-users
Track and report incidents and support requests
Skills:
Microsoft office enterprise software (Word, Excel, Outlook, OneNote, Visio, Teams, OneDrive)
Application support and administration of these applications:
Oracle EBS 12.1.3
Kronos 8.1
Ungerboeck 19.2
Oracle Data Integrator (ODI) version 11g or 12c
Microsoft Power Suite
Power BI
Reporting Services
Microsoft SQL
Oracle SQL
Microsoft SharePoint
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