Software Support Analyst

4 weeks ago


New York, United States Tunabear Full time
Job DescriptionJob Description

Location: Onsite - New York, NY

Duration: 1 year +

Contract Type: C2C - 1099


We are currently looking for a dedicated Software Support Analyst to join our team and contribute their expertise.


Education and Experience:

  • Bachelor of Science degree in Computer Science or equivalent.

  • 15+ years’ experience in application development, maintenance, and support.

  • 10+ years’ project management experience.

  • Strong coaching and leadership skills.

  • Experience working in organizations using CMM, CMMI or ITIL standards.


Responsibilities:

The duties and responsibilities of a Software Support Analyst require a general knowledge of IT application support tools, being responsive to end-user needs, effective and open communications, ability to learn new applications quickly, and work well with stakeholders.

Duties include:

  • Monitor applications to ensure they are ready for end-users

  • Identify and correct issues with the applications

  • Coordinate issue resolution with other support teams

  • Test software patches

  • Setup new application users and permissions

  • Update application configuration to address new business requirements • Fulfill ad-hoc requests from end-users

  • Track and report incidents and support requests


Skills:

  • Microsoft office enterprise software (Word, Excel, Outlook, OneNote, Visio, Teams, OneDrive)

  • Application support and administration of these applications:

    • Oracle EBS 12.1.3

    • Kronos 8.1

    • Ungerboeck 19.2

  • Oracle Data Integrator (ODI) version 11g or 12c

  • Microsoft Power Suite

    • Power BI

    • Reporting Services

  • Microsoft SQL

  • Oracle SQL

  • Microsoft SharePoint


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