Account Manager
1 week ago
Description/Job Summary
The Account Manager leads the effort to efficiently and effectively provide guard services and asset (lives, buildings, equipment, data, & intellectual property) protection within the assigned site or region. The Account Manager will ensure the effective use of resources (manpower, hardware, and software), metrics, and communication so that they provide Purchaser Senior Managers, internal and external Auditors, and shareholders with a high level of confidence in, perceived value from, and support of Purchaser. This is a position that requires a 24x7 view of Supplier's operations and Purchaser's needs both nationally and internationally. This position will be based at one of the specific facilities they are responsible for.
- Strategically lead and manage a large-scale guard force service and Operations ensuring that it is customer focused, reliable, experiences minimal turnover, and achieves or surpasses agreed upon service level performance and process improvements.
- Have overall responsibility and accountability for the Supplier's deliverables and services to Purchaser.
- Oversee and have the ability to hire, manage and performance measure all listed job descriptions and operations at the Facility.
- Strategize and partner directly with Senior Leadership, Operations, and Loss Prevention to assist and support them in meeting compliance requirements related to IT and/or Physical Security.
- Serve as department's liaison and security subject matter expert.
- Enhance, track, and report on metrics which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner.
- Ensure that they and their team members understand, align performance and actions with and can clearly articulate the vision and values of the organization and their department.
- Accomplish department objectives by establishing action plans, timetables, and outcome measurements, obtaining and allocating resource, reviewing progress and making mid-course corrections.
- Achieve financial goals by establishing objectives; developing and monitoring budgets; controlling and reducing costs; optimizing use of department assets.
- Ensure invoice accuracy prior to submitting.
- Submit weekly invoice snapshot to Loss Prevention
- Enter weekly guard hours into the Loss Prevention Guard Budget Portal
- Follow Purchaser's guard model and act as the shift supervisor when on site
- Notify client immediately if staffing level at any site falls below 80%
- Demonstrate resiliency and sound judgment in dealing with business challenges.
- Be proficient on all Microsoft Office applications and use available resources efficiently
- Ensure comprehension of current Emergency Response Plan at all facilities.
- Work in an industrial environment that requires walking up to 5 miles a day.
- Be onsite for at least 40 hours a week
- Ensure proper data is entered into Purchaser's security guard performance management tool on a daily basis.
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