Receptionist (Specialized)

4 weeks ago

West Plains, United States FCC Behavioral Health Full time
Job DescriptionJob Description

Job Purpose:

The Specialized Receptionist serves clients by greeting and assisting them, scheduling appointments, and maintaining records and accounts. They are responsible for the on-going office operation in coordination with the Clinical Manager and/or Program Director and other support staff and is to ensure support functions are provided to the personnel of the facility.

Qualifications:

  • High School diploma or equivalent.
  • Psychiatric/Behavioral Health experience preferred.
  • Healthcare technology experience preferred.
  • Ability to perform basic clerical assistant needs.

Core Job Duties:

  • Perform vitals and screenings per provider(s) request.
  • Register/check-in patients for scheduled appointments and inform provider(s) when person(s) served are ready.
  • Manage and monitor office supplies and budget.
  • Manage and conduct Health and Safety drills and inspections.
  • Communicate any vital information to Clinical Manager and/or Program Director for the purpose of continuing to pursue the agency’s philosophy and goals.
  • Contact person(s) served to remind them of their appointments
  • Cross trained in other duties and positions vital to the operations of the facility.
  • Retrieve updated person(s) served information and add to electronic medical record (EMR)
  • Welcome and greet patients and visitors, in person or on the telephone.
  • Ensure all voicemails received are checked and returned as necessary.
  • Manage the inactive person served reports weekly
  • Collect fees from patients for services rendered and prepare and make deposits.
  • Adherence to all applicable evidence-based practice models.
  • Orally communicate information effectively and accurately.
  • Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care.
  • Abide by program and agency policies and procedures.
  • Other job duties and special projects as assigned.

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